Hotel St. Francis

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Member Reviews

• Jennywren03, from New Haven CT
  11/11/09

  This was my third year of staying at the Saint Francis, which has recently undergone a complete renovation. As a designer and decorator, I totally get it, and I give it an enthusiastic thumbs up. Because it has been designed around the theme of a Franciscan monastery--serene, relaxing, transcendant-- it's not going to appeal to everyone. But if you're up for something different and come at it with an adventurous heart I think you will enjoy your stay.
  
  The best thing is it's not the same old Santa Fe cliche. In summer the decor is cool and relaxing, the locally-made artisan furnishings well-chosen and interesting to look at. Loved the milagros and the "historical" display on the second floor. Beds are extraordinarily comfortable with high quality linens--as good as Westin. My room had lots of sun, a beautiful view, and casement windows that open to the night breeze. And the front porch is unquestionably one of the best hang-outs in Santa Fe! Order a margarita and read the Times--or chat with other visitors about your day.
  
  On the minus side: The bedrooms are smallish--but seriously---who goes to Santa Fe to stay in their room??? The room lighting needs improvement--it is not user-friendly, especially for reading. I also really missed the full length mirrors that used to be mounted inside the armoire.
  
  Service: overall, I can see that they're really making an effort in this department. Service was prompt and attentive. I was especially impressed by a young man named Carlos who actually remembered which room I wanted--from a conversation weeks back.
  
  Overall, I would recommend the St. Francis for its history and splended location next to two excellent restaurants and access to the Plaza. I am told the restaurant there is now a serious contender.
  
  The SF is now a "concept" hotel--fans of the old Saint Francis might have some trouble getting used to it. But things change. And I think, once the hotel has worked out a few bugs, this will have been a positive change indeed.

  Ratings details: Room: 4 | Atmosphere: 5 | Service: 4 | Value: 3
• donrchap, from Maine
  10/1/07

  A lovely century old hotel just off the Santa Fe plaza. A grand lobby though not well appointed. You notice upon check in a press release that informs you that in 2000 this hotel was chosen by Hemispheres magazine as one of the 50 best hotels in the WORLD!. Well, our room the first night (for two) was approximatly 100 square feet but so crowded with dusty plastic flowers and useless little tables that we had to store all of our baggage in the tiny bathroom so we could move around. Oh yes, giant faux granite sinks in the bedroom. Hot water the first morning - none. Was told at the front desk that if you want to shower between 6 - 7 a.m. you have to wait between 20 - 30 minutes for hot water. No room amenities (you get better amenities at a Motel 6)!!!. We changed rooms and did have a much nicer room, with a bit more room to relax. Still, there are no chairs, old 19 inch tvs and no closet space (so small I couldn't put one suitcase in the closet - no iron, etc.) This for $200 plus tax a night? I don't think so. You do get a free NY Times in the morning, but if you don't pick it up by 7:30 they collect them and put them down at the front desk. The hotel does serve a charming afternoon tea.

  Ratings details: Room: 3 | Atmosphere: 3 | Service: 2 | Value: 2
• DaisyMay, from New York City
  8/11/07

  My husband and spend our first night there and we woke up itching. We had bed bug bites. We where itching so bad we came home early and went to the dotor. We had scabies. This meant that our luggage had to all be thrown away and everthing in our suitcases had to be cleaned in a special way. We told the managment of the hotel and they where abusive and hard to deal with when we where the unsuspecting victims. Most hotels would of apoligized profusely and done something to make it write. Not this hotel. I do not reccomend staying there because the have a scabies infestation problem that the manager is not willing to deal with. Horrible and scary experience to wake up itching with bites all over your body when you are staying at a hotel with a high price tag, you just don't except it nor do you expect the staff's treatment. The customer is always right and we where suffering with about a hundred bites on each of us.

  Ratings details: Room: 1 | Atmosphere: 1 | Service: 1 | Value: 1