Rooms on the beautiful, quiet grounds of this hotel vary, but extensive renovations have enhanced all rooms to a level of luxury befitting the somewhat steep rates. Many have fireplaces, all have flat-screen TVs, CD players, leather couches, marble bathrooms, and Navajo-inspired rugs. The main building contains a handful of luxurious, high-ceiling Victorian rooms. The property boasts excellent bar, spa, and common areas, including the fantastic contemporary restaurant
Fuego, the casual Viga restaurant (which has indoor and outdoor seating), and the Staab House Lounge. Guests are offered numerous complimentary events throughout the week, like Margarita Monday, wine-and-cheese pairings on Wednesday, and chef's receptions on Friday.
May 19, 2014
We stayed here in August and it was lovely; our stay there last week was remarkably horrible. Worth noting: I emailed the both the General Manager and Rooms Manager a full week ago, and have received zero response or acknowledgement of my concerns. I also filled out their online follow-up survey and requested a manager's contact information - nothing at all in response. Our room was incredibly noisy - despite having specifically requested
a quiet room away from traffic when making the reservation. Among a long list of problems with the room: the bathroom door handle would come off in your hand, the shower door handle was broken, the TV remote didn't work. Despite our requests, we never could get any coffee for our coffee maker or the complementary water that a laminated placard recommended we drink to stay hydrated. On day two all of our washcloths and bathmats disappeared. On our last night, we had no towels. The room had no dresser or furniture to put any clothes away, so we lived out of suitcases. There were also chili peppers all over the floor... Since there is no sort of “Do not disturb” hang-tag, housekeeping would knock every morning, and if we were not prepared to leave the room by 9:00 or 9:30 we got discernible attitude for inconveniencing them. We could hear the same happening to the neighbors around us. And then there were just the weird, random things: The valets 'lost' our car keys because one of the staff had taken them home with him. A coffee mug appeared beside our door, and remained for several days. There was a broken broom on the ground outside our door for our entire stay. A mattress was left on the path outside our building for 3 days – even through rain/hail/sleet (A car in the valet lot was left with all of its windows down on that same rainy day). Someone brought us ice, but somewhat oddly, just once over 5 days. On the last day, my continental breakfast arrived without pastries...so breakfast amounted to a $21 serving of yogurt. Even after checking out, the problems continued. I got off the plane to find a voice-mail message from the hotel saying that they did not have my credit card on file. No phone number was provided for a return call. There was however a large charge to my credit card, so I don't know if the call was a mistake or some sort of phishing. The valet and bar staff were very pleasant and affable. Unfortunately, the rest of the staff was not as pleasant or even hospitable. Knowing what I know now, we should have left after the first night or two and fled to another hotel. At least part of my vacation would have been salvaged.