La Fonda

First, I was not able to speak with anyone when I tried to call multiple times until I figured out that you have to get creative in pushing the number for the concierge, not the front desk. La Fonda double charged my credit card when I did not authorize them to do so and I had to call in and deal with that. The night manager told me that he would fire the lady who caused the problem, at my request (I did not request this). I have called back 5 times and nobody had addressed my issue and responded to me. I have another message in with them today, the secretary for the Executive Office is not responding to me or having anyone make sure this is heard. I could not believe a place like this would treat us in this way. It my opinion, this is a very terrible and low class way to handle issues. Maybe they are a bit overconfident in that people will stay there no matter what... The room was actually terrible and a waste of money in my opinion, good thing I got it for a reduced rate of $160/night during high season.

I stayed at La Fonda during a slightly "off-season" when it was not crowded, but the lobby was still filled with visitors. Loved my room -- looked just like the 1930s La Fonda postcard! Maintenance was very good, service was good, room service prompt. Everyone should stay here once, if only for the tradition. The location is superb! Be sure to sample the crepes at the French cafe that's flourished here since the early 1970s -- best quick food in Santa Fe.

Socially met one of the managers that resulted in a huge discount. We even got 'upgraded' to a WONDERFUL room on la Terazza (ie: first class), with gas fireplace, private balcony space and continental breakfast on one of the rooftops. The concierge was not only helpful (of course) but made us feel -not just that we had every right to be there (no way could we have afforded it for real!) but so comfortable and welcoming that we felt it was our home for the two nights we spent. The meal we had in the main dinning room was beautiful and delicious.