The Cosmopolitan of Las Vegas

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Fodorite Reviews

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  Poor service and disrespecting staff

  Let me start by saying what a horrible experience i had in this hotel. I travel from New York to Las Vegas at least twice a year and i always stay at high end hotels.
  I decided to give this place a chance but they failed miserably.
  When i just arrived they took 3 hours to find my east tower studio terrace room because they were "sold out". After i requested to speak to general floor supervisor the room magically appeared available that moment. Second day being in a hotel my room was never cleaned. I called 5 times to cleaning extension i had to be on hold for 15 minutes each time before they picked up the phone. I requested to speak to a manager and told him my room wasn't cleaned for whole day. Still cleaning lady never arrived that day so i had to reuse wet towels and sleep on unmade bed. Next day at 4 pm she finally arrived and did her job.
  They charge you $25 resort fee that includes internet WiFi. On third day wifi did not work for maybe 7 hours. To go in to one of their pools i had to pay money, plus they send me upstairs 2 times to get my ID and change to a proper shirt. As if tank top would not fit in pool environment.
  Staff is rude, service is poor. Will never come back there again!

  by tommygor, 6/29/13
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  My favorite hotel in the world.

  To call The Cosmopolitan "just a hotel" or "just a casino" would be an injustice. It is, an experience, in every sense of the word. The building itself, and the architecture, are simply stunning. The design is sleek, beautiful, and it certainly stands out among the world's landmarks. I have stayed in the hotel itself three times and every time has been impeccable. The decor is stunning. Also, having a suite, with a balcony, on the Strip can't be beat. I highly recommend the Cosmopolitan. The best.

  by josh_hamilton53, 3/14/13
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  Cosmopolitan Hotel, Las Vegas

  We were there for just two nights, for a conference. We are admittedly NOT Vegas people, and this visit made that painfully obvious. Blech. Could not wait to get out of there.
  
  The Cosmopolitan hotel is 1.5 years old, and we thought it was about the ugliest interior ever. It is a mish-mash of assorted carpeting, wall treatments, and lighting fixtures that each are more hideous than the last. Nothing even remotely goes together, and I don't mean matchy-matchy.
  
  We checked in around midnight, and had to call again for our luggage after waiting 30 minutes. Seemed they had just forgotten us.
  
  Before bed, I put out our room service order for breakfast, asking for delivery at 9:00. No food arrived, so I called them at 10:00. The operator chided me for leaving the menu on the doorknob! She said people ALWAYS steal them. She said the only way to get room service is to call them. What? So why does the hotel put these order cards in your room and suggest you use them? The good news was the lady credited our room with $50, so we went to their buffet instead.
  
  When I checked out, the friendly hotel operator told me about the client who put her $400 shoes in a bag on the doorknob overnight. Well, guess what-- they were stolen and never seen again. So, why does the hotel give you those cute little shoe bags and suggest you leave your shoes on the door? Sheesh.
  
  I guess what really bothered me most was the whole Vegas strategy of keeping you inside, drinking, gambling and eating. No windows, no clocks. Just finding the door to get outside means dealing with a challenging maze. No comfortable places to sit in the lobby, for instance. The cafe also seemed designed to keep you moving along, so you go gamble some more. I know, I know-- not my cup of tea.
  
  For sure, the Cosmopolitan's brunch buffet was awesome at $22/each, including one glass of mimosa or bloody mary. This buffet lives up to the Vegas reputation for gluttony. I was not complaining, however, as every single thing you would want to eat is offered there, from sliced tenderloin to gelato to sushi. Talk about overeating!
  
  This is not to say that Las Vegas itself could be a good place to live. The area is gorgeous, afterall. And every worker at the Cosmopolitan was very friendly. Maybe the place just needs to get its act together. And re-decorate!

  by PeaceOut, 9/18/12

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