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Las Vegas Hotels

Aria

  • 3730 Las Vegas Blvd. S Map It
  • Center Strip
  • Design
  • Fodor's Choice

Pros

  • High-tech rooms
  • Natural light
  • Service

Cons

  • Confusing technology for Luddites
  • Shower set-up soaks the tub

Updated 05/28/2014

Fodor's Review

Glistening like a futuristic oasis in the heart of the Strip, Aria truly deserves most of the attention it receives. The lobby is a soaring, three-story atrium bathed in natural light (a novel concept in this town). There's even more natural light upstairs, where every guest room boasts floor-to-ceiling windows. Tech-geeks will love the touch-screen control pad that operates everything from curtains to television, music, and lights. Bathrooms are modern and spacious, and

nightly turndown service and laptop-sized safes are nice touches. The Aria SkySuites are notable; starting at 1,050 square feet and getting larger from there, these upper-floor accommodations are downright palatial and have some of the best views in town.

HIGHLIGHTS

The art: Aria is home to many of the pieces that comprise City Center's $40 million fine art collection—Maya Lin's "Colorado River," an 84-foot sculpture of reclaimed silver that mirrors the route of the eponymous waterway, hangs in the lobby behind the check-in desk.

The show : Zarkana offers a Cirque du soleil spin on the traditional variety show. It opened in late 2012.

The pools : Take a dip in (or just people-watch near) one of three ellipse-shaped pools on the secluded pool deck. Inquire about deals for cabanas; especially mid-week, they can be surprisingly affordable.

The room-service : Most of the on-site restaurants will deliver to your room; all you have to do is ask.

Amenities

While first-time visitors to Aria rave about the lake-like pool and on-site restaurants, the real attraction is the spa, which, when it opened, was the largest in town. The facility is one of the only spas in the country to offer Japanese stone sauna "Ganbanyoku" beds, and boasts three private spa "suites," each of which serves up to eight people at a time.

Crystals, the adjacent shopping and entertainment complex, offers some of the most high-end boutiques in the nation, including Gucci, Prada, Mikimoto, Tom Ford and Harry Winston (to name a few).

The property features the world's first fleet of stretch limousines powered by compressed natural gas.

Aria remains one of the largest buildings in the world to achieve LEED Gold certification from the U.S. Building Council

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Hotel Information

Address:

3730 Las Vegas Blvd. S, Las Vegas, Nevada, 89158, United States

Map It

Phone:

702-590–7757; 866-359–7757; 877-580–2742-SkySuites

Website: www.aria.com

Hotel Details:

  • 3,436 rooms, 568 suites
  • No meals

Updated 05/28/2014

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Fodorite Reviews

Average Rating
  • Service

  • Food

  • Décor

  • Value

Oct 8, 2013

Poor customer service and unhealthy rooms

We stayed at the Aria Hotel in Las Vegas for four nights - prepaid - daughter's wedding. It took 30 minutes of standing in line before being able to check in. We were told the room number was on a card and given a map showing us how to get to the guest elevators. We went to the room number on the card. The key cards did not work. So I called the Aria phone number on the brochure. I was told that the wrong room number had been given to us.

We went to the "correct" room. The key cards did not work. I called the Aria phone number again. I was told a bellhop would be up with new key cards and that security would also show up. But that she would contact the concierge and have our luggage brought up. A 15 minute wait. We finally got into the room. Small things were wrong - a picture in the bathroom was cockeyed in the frame, having come loose from its mountings, and a wastebasket was missing. We waited for the luggage, and waited, and waited. Finally we called down and it showed up a few minutes later. The bellhop offered to give us a brief "tour" of the room. Going over to the minibar area, he said that every item on top of the bar and in the refrigerator were sensored, so if they were picked up but not put back within 30 seconds, you would be automatically charged for the item. And he proceeded to pick up an item to demonstrate. Also, although there is a refrigerator in the minibar area, if you store anything personal in it, there is an additional charge of $50 per day. Glad we asked! The next day, my husband pointed out a large (at least 36 inches by 18 inches) of wet carpet in the bedroom. He said he had found it but knew how tired I was, so he didn't tel me about it. I called housekeeping at 8:30 a.m. and she said she would send someone up to turn off the water. I asked if she could wait until 10 a.m. as we would like to shower first. She agreed. at 10 a.m. we left the room and did not return until 6 p.m. No one had done anything about the wet carpet so I called housekeeping again. She wanted to know if I was reporting it for the first time, and I said no, so she said she would check on it. In the meantime, I once again called the Aria brochure's phone number on my cell and said it was unacceptable to be placed in a room where bathroom fixtures were leaking. He agreed to move us to a different room - said we wouldn't need new key cards - he could simply change the room number electronically when we left our room. He said to use the room phone to call the front desk when we were ready. I asked what the phone number was and he replied "just press the front desk button on the phone". I said there isn't one - and we went back and forth until my husband confirmed to him that such a button did not exist on the desk phone. Finally I got a number. I called it after we were packed and got put on hold for 20 minutes. When they moved us, they put us in a room in outer Mongolia. Seriously, my niece came over and was appalled by the distance between the room and the elevator - I called it the Green Mile. So, check out by a very unhappy customer. Wait in line to check out also. Sigh. I ask for an envelope that had been left for us and am told I will have to check at the Concierge Desk for it when it opens at 7 a.m. I am then asked if I'd like to review an itemized receipt and say yes. Well, you guessed it, the item picked up by the bellhop was charged to our room. The lady removed it, but I wonder how many customers are charged for items if they don't look at an itemized receipt? Checkout done, I go to the concierge desk, and although it is well after 7 a.m. by now, no one is there. Eventually, the lady who checked me out came over and found the envelope. The valet parking folks were wonderful. The rest of the staff were apologizing but not meaning it. Quite honestly, I would never stay in the Aria again. Oh, and if you think the Vdara is better, my sister-in-law stayed there, waking up at midnight to the screams of a guest being beaten up in the hallway. That expression "what happens in Vegas stays in Vegas", oh how I hope that is true!

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