Las Vegas Sights


Mandalay Bay Resort and Casino

Fodorite Reviews

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Mandalay Bay Resort and Casino Review

Table limits start around $15; pits of table games are spread out across 135,000 square feet, and with rows and rows of slot machines, the casino floor is sprawling. The high-limit area is one of the fanciest big-stakes parlors on the Strip, but it offers little other than baccarat; in the Lotus Room, gamblers can play Pai Gow and other Asian games while sipping tea. Toward the entrance to Delano Las Vegas (that hotel formerly known as THEhotel), the sports book has high ceilings but a noticeable dearth of seats. The poker room occupies a corner of the sports book with great views of the big screens (and free lessons Mon.–Thur. at 2 pm). For those who wish to gamble in bathing suits, check out the Beachside Casino, which offers three stories of open-air gaming that overlooks the Beach.

    Contact Information

  • Address: 3950 Las Vegas Blvd. S, South Strip, Las Vegas, NV, 89119 | Map It
  • Phone: 702/632–7777; 877/632–7800
  • Website:
  • Location: South Strip
Updated: 05-28-2014

Fodorite Reviews

Average Rating:  
  • Service  

    Miserable Check-in and Poor Customer Service

    I had a horrible experience with my check-in at Mandalay Bay. Our secretary made reservations for 10 people and I was the only one who was not checked in promptly. Apparently the front desk Attendant had no idea how to process a check in where there had been a pre-payment. I was asked if I could call the person who made the original reservation, which is entirely unreasonable based on the fact we arrived after 7pm Las Vegas time and I had stated to her that I had flown all day from Richmond, VA just to get there. She left me multiple times while the two people I had traveled in with had both been checked in and were waiting for me. It was extremely frustrating that after traveling for 7 hours the front desk personnel was unable to check me in for over 30 minutes. But that's not the end of the saga. I expressed my unhappiness during my check-in via social media and received a follow-up call the next day. Unfortunately I was there for a convention and was booked the entire trip. I expressed this and was asked for an email address to follow up. This all sounds good, right? Except that I never received an email after being asked for my address and only AFTER I expressed my unhappiness was I contacted. The 1st email I received was filled with untrue statements about their attempts to assist and the tone was quite offensive. I received a second email from a different person with an entirely different tone, asking for the details on my experience. Sounds good again, right? After several days of correspondence I was asked for a phone number where I could be reached after 7pm my time. I provided it and confirmed my availability and received no call. This has now happened TWICE where I have adjusted plans to be available for calls that never come. The most unfortunate part is that I was very excited about staying at Mandalay Bay prior to my arrival and had excellent meals while I was there. However, the poor experience I received for my very 1st interaction with the hotel combined with my frustration now with the follow-up I'm not receiving means that I'll be taking my business elsewhere.

    by SarahinRichmond, 2/21/13

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