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Mandalay Bay Resort and Casino

Fodorite Reviews

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Mandalay Bay Resort and Casino Review

It's easy to drool at the hordes of fabulous beautiful people and millionaires crowding this casino's tables. Table limits start around $15; pits of table games are spread out across 135,000 square feet, and with rows and rows of slot machines, the casino seems to stretch on forever. The high-limit area is one of the fanciest big-stakes parlors on the Strip, but it offers little other than baccarat; in the Lotus Room, gamblers can play Pai Gow and other Asian games while sipping tea. Toward the entrance to THEhotel, the sports book has high ceilings but a noticeable dearth of seats. The poker room occupies a corner of the sports book with great views of the big screens (and free lessons weekdays at 2 pm). For those who wish to gamble in bathing suits, check out the Beachside Casino, which offers three stories of open-air gaming that overlooks the Beach.

    Contact Information

  • Address: 3950 Las Vegas Blvd. S, South Strip, Las Vegas, NV 89119 | Map It
  • Phone: 702/632–7777; 877/632–7800
  • Website:
  • Location: South Strip
Updated: 05-14-2013

Fodorite Reviews

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    Miserable Check-in and Poor Customer Service

    I had a horrible experience with my check-in at Mandalay Bay. Our secretary made reservations for 10 people and I was the only one who was not checked in promptly. Apparently the front desk Attendant had no idea how to process a check in where there had been a pre-payment. I was asked if I could call the person who made the original reservation, which is entirely unreasonable based on the fact we arrived after 7pm Las Vegas time and I had stated to her that I had flown all day from Richmond, VA just to get there. She left me multiple times while the two people I had traveled in with had both been checked in and were waiting for me.

    It was extremely frustrating that after traveling for 7 hours the front desk personnel was unable to check me in for over 30 minutes.

    But that's not the end of the saga. I expressed my unhappiness during my check-in via social media and received a follow-up call the next day. Unfortunately I was there for a convention and was booked the entire trip. I expressed this and was asked for an email address to follow up. This all sounds good, right? Except that I never received an email after being asked for my address and only AFTER I expressed my unhappiness was I contacted.

    The 1st email I received was filled with untrue statements about their attempts to assist and the tone was quite offensive. I received a second email from a different person with an entirely different tone, asking for the details on my experience. Sounds good again, right?

    After several days of correspondence I was asked for a phone number where I could be reached after 7pm my time. I provided it and confirmed my availability and received no call. This has now happened TWICE where I have adjusted plans to be available for calls that never come.

    The most unfortunate part is that I was very excited about staying at Mandalay Bay prior to my arrival and had excellent meals while I was there. However, the poor experience I received for my very 1st interaction with the hotel combined with my frustration now with the follow-up I'm not receiving means that I'll be taking my business elsewhere.

    by SarahinRichmond, 2/21/13

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