Mirage Las Vegas

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Fodorite Reviews

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  Stay away.. Bad bad rooms and worse service!

  Oh my god.. I am going through the worst experience so far in Vegas. Booked at Mirage for our Christmas break thinking that they are known for their hospitality, decor and central location. But what a GRAND disappointment this has been so far!
  
  We checked in an hour ago.
  
  A few problems were apparent right when we checked in.
  
  1. Safe did not work
  2. TV did not work
  3. Bathroom door could not be locked
  4. There was a line of ants in the room (WTF)
  
  We went to the front desk to report this and requested a change of room, talked to a rather belligerent (and frankly imbecile) employee named Anthony, who refused to change the room for us. He kept insisting that he would rather have someone "analyze" the problem before taking an action. He also mentioned that they would not put this room out of service. He said someone will come to our room to "analyze" the situation in 10 minutes. What a bad bad way to even converse with a guest (This is despite of the fact that we kept our cool and never argued or raised our voices).
  
  We are waiting for past 40 minutes since, yet no luck... My wife just called the front desk and (sure enough) they had no idea about such a service call being placed. So, the ETA now is 20 more minutes. It is 11 PM, my kid is really sleepy and we are sitting in complete disgust, waiting for someone to show up and "analyze" the situation,
  
  I hate to begin our long coveted vacation like this
  
  We are checking out tomorrow and am going to spend the rest of our vacation in a different hotel.
  
  I would NEVER ever stay at Mirage again. 0-stars for them. I wish this never happens to any other fellow traveller.

  by agile_cell, 12/23/12
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  Down Hill from 1989

  I have stayed at The Mirage at least 6 times since they opened. recent stay was the 10th of sept. 5 nights. I would NOT stay again. The Room which was a Tower Upgrade was Not that nice. We Had a View of the Beatles Wall... sitting in Beds. Paneling on the Room walls above the Bar reminded me of a Basement 30 years ago. The Carpet Had stains on it.The Retro looking desk aka only place to sit in the room attached to the Paneled wall bar was very uncomfortable, Desk had Chips in it and My computer chair at home is 20 times better than the chair provided to sit at desk. The Room was Depressing, small. Luggage was stored at foot of bed on the floor.Only 1 luggage rack in the room for 2 people. We asked for a room change and were told the next day. That room was The same style, had a worse view of the Beatles wall and smelled. Was told they had no other rooms since that was an upgrade? I would hate to see a Downgrade. The bathroom was was Nice with 2 double sinks. Shower was Nice. Tub still had a Hair and mark on outside of it for the whole 5 nights. Front desk and Managers didnt seem to care we were unhappy with the room.The hotel casino seemed Drab. Carpet Dark and worn. Pool was nice. 800 chairs and a Line at 7am to get a good chair in the sun when the pool opened at 8am. Pool service was Very good.

  by MissPicky1, 9/21/12
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  Mirage Hotel and Casino Review

  I have stayed at Mirage four times in the last several years. The layout is very orderly and easy to navigate. Check-in is very easy, and I have been shown my room within about 10 minutes of arriving on each occassion. Standard guest rooms have been renovated yet again, and are well appointed. Guest bathrooms are quite small, which is a minor annoyance. Restaurants are good but nothing exceptional. A top quality French restaurant would be a nice addition. Service in the restaurants is very good except at Kokomos. Cocktail service on the floor is a bit spotty. The pool area is beautiful although it gets very, very, crowded. Splurge on a cabana for some peace and quiet. Room rates are quite reasonable compared to its heyday. My first choice among mid-priced hotels.
  
  Pros: Constantly upgrading facilities, easy to navigate property
  Cons: No real first-class restaurant, crowded pool area, small guest bathrooms

  by sonesta, 12/1/09
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  My second home

  I have stayed at the Mirage twice now, once in a 1 bedroom tower suite, and once in a 2 bedroom tower suite. I have to admit, when I first walked into my room, I was a little hesitant. The decor is a little bit outdated as I'm sure you've heard. HOWEver, within an hour of being in the hotel, I didn't want to ever leave (and it wasn't the alcohol talking). Not to mention that they are remodeling all of the rooms, correcting the only downfall of the hotel. The service is impeccable. You can ask for anything, anytime, and you will be accomodated. We had a little plumbing issue in the shower (which was actually my fault), and received a free night for our troubles, which would have cost around $500. The sheets have to be around 800 thread count, and the maids were amazing. Being in Vegas makes even the neatest of people slobs after a night of gambling and drinking. Every time we would come back to our room,it would be spotless. The bathroom is huge, big glass shower, jacuzzi tub, not to mention the private bidet and toilet. They are in separate rooms so u can be in the bathroom while someone else is in the shower. Well stocked fridge, bar, great sound system, pop up t.v., and the Mirage is probably one of the cheapest of the upscale hotels. Their prices are very reasonable in comparison. Anyway, the moral of the story is STAY AT THE MIRAGE! You will not be sorry. If you do, you HAVE to check out the Cirque LOVE show, Beatles fan or not. One of the most inspiring uplifting shows you'll ever see. Absolutely great, and I have pretty high standards. The dealers were all very friendly, people at the tables were friendly, it truly was just a great experience. The New York deli was delicious, California Pizza Kitchen is delicious. The views are great if you ask for a strip view room. The only thing I regretted was leaving when I did...Leo DiCaprio was at the pool the next day!!!!!!! Sigh....I can't wait to go back! ENJOY!!!

  by Krash35, 8/21/07
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  run of the mill

  got bumped to junior suite, which was nice. it is hard to find anyone who smiles. two old guys got in a fight over smoking at a blackjack table. spa massage was good. Cravings buffet was big if uninspired.

  by badgerfly, 12/23/06

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