The Palazzo

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Fodorite Reviews

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  Nothing Luxurious But the Lobby

  If you're young & an inexperienced traveler, you'd probably like this place. If you're older & seasoned travelers such as us, this is not a upscale hotel other than the lobby, which seems to hold true for the other hotel lobbies we walked through. And, actually, my priority is not how luxurious a hotel lobby looks. We're paying for the room.
  
  This was our 1st trip to Las Vegas in 40 yrs. so don't know if this hotel & the Siena 1200 sq. ft. suite in the Prestige Suites is considered luxury for Las Vegas, but definitely "not" luxury compared to other upscale hotels we've stayed in elsewhere. It was simply plain Jane & dull.
  
  Check-in was awful! Sure, there was no line checking in on the Prestige Suites floor but the long wait for our Siena room shouldn't have been. It was 5:30 in the afternoon so one would think the room would have been ready since check-out for customers is 11 a.m. We had been going for 12 hrs. central time zone and were exhausted so we were less than pleased that to begin with we had to stand & wait for almost 10 minutes & unsure as to what we were waiting for. Since our check-in guy was MIA after saying he'd be right back, we finally asked someone else if we could be seated inside the locked lounge area. After another long wait, our guy finally reappeared & said that there was one of the suites now cleaned & available. We felt relieved, which was short lived.
  
  Next, since nobody takes you & your luggage to your room, we finally found our room on a different floor. Our Siena suite lacked any luster but served the purpose for our four night stay. We sat and waited & waited for our luggage watching a small hard to see flat screen t.v.in the living room area. We were tired & hungry. Called the Prestige desk & found out that we had to call & request our luggage, which was going to be another 20 minute wait. Don't know if that was explained to us at check-in or not as our guy talked a mile a minute and still didn't slow-down even after we asked him to so that we could understand what he was saying. The guy next to him was rambling as fast to his clients, too. Definitely not a caring, professional approach.
  
  Overall, we were frustrated with the lack of professionalism from what was suppose to be an elite experience considering the expensive suite we rented for four nights. One could receive much better front desk service at a Holiday Inn Express. On the plus side, I must commend the very pleasant housekeeping gals on the 33rd floor for the impeccable job they did every day. Too bad they can't get promoted to the front desk. Would be a great improvement.

  by kcmek, 1/9/13
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  The Palazzo Resort, Hotel & Casino Review

  Overall our experience was disappointing. We booked a luxury king and when we arrived at about 3 pm we were told there were over a hundred guests waiting for the same room class. They expected a 2 hour wait. So we took the 2 queen suite.
  
  The furniture in the room included a worn sectional sofa and two velvet like covered benches at the food of each bed. All were covered with multiple stains. Poor choice of fabric...a CSI styled UV lamp to look for body fluids would have feared most guests into staying elsewhere! The beds were comfortable though and the bathrooms were nice. Robes and towels were nothing special.
  
  The hotel is the largest in vegas, so guests are treated like cattle in a way. I tried calling the front desk on 3 different occasions during my stay .... no answer. When we went to wait in line, they were very polite and accommodating though.
  
  Expect to pay through the nose for coffee (no coffee makers in the rooms per vegas style) and danish. Grand lux is the most economical. The gaming floor is smallish but the machines are new and the slots are fairly loose.
  
  Not many people shopping in the palazzo shops and Barney's is a disappointment, very little stock and appears to be seconds from their NY flagship store.
  
  We spent nearly our entire trip at the Wynn & Encore...which remains 2nd to none in Vegas.

  by allyismydog, 7/3/10
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  The Palazzo Resort, Hotel & Casino Review

  Upon arrival at The Palazzo I gave my luggage to a bellman to bring to my room. The bag was subsequently lost. While the staff apologized profusely and searched for hours (in storage areas and guest rooms), they did nothing to make the situation right. They didn't even offer to send up a toothbrush. Communication among the Guest Services staff was horrendous. And when asked what the hotel typically does in this type of situation, multiple individuals offered no assistance. Only when pressed was I offered $50 in drinks at the casino. Once a statement and claim was filed with security , the concierge said their desk could no longer help. When I followed up with the Claims office they would only reimburse up to $750 for the lost items (which were worth over $2,500). I also had to provide receipts to be reimbursed. The bag was eventually found by a guest a couple of days later (the guest called me to tell me he found it) -- it was delivered to his room and he had a bellman pick it up. The hotel never contacted me to tell me the bag was found. And when I called them, it took 3 hours to locate. After sending a lettter to the General Manager I was offered a future 2-night stay with upgraded accomodations. (Too little, too late!) They would not reimburse me the $900 I spent to replace lost toiletries, cosmetics, clothing and shoes.

  by michelaleigh, 1/12/10
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  The Epitome of Luxury

  Truly a luxurious hotel. You feel like a queen (or king) as soon as you pull up to the door. The service is fantastic. It's like everyone is waiting to wait on you. The rooms are beautiful and the views are beautiful. The casino is small, but that also means it's less hectic than the other mega casinos. If you are looking for Luxurious Las Vegas, than the Palazzo is for you.

  by NYCDaniella, 8/16/08
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  Average at Best

  Somewhat shoddy overall; room was dirty, smelled bad outside, casino very cold, poor hotel layout - overall, not worth the $

  by mousespotter, 7/28/08

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