The Palazzo

Overall our experience was disappointing. We booked a luxury king and when we arrived at about 3 pm we were told there were over a hundred guests waiting for the same room class. They expected a 2 hour wait. So we took the 2 queen suite.

The furniture in the room included a worn sectional sofa and two velvet like covered benches at the food of each bed. All were covered with multiple stains. Poor choice of fabric...a CSI styled UV lamp to look for body fluids would have feared most guests into staying elsewhere! The beds were comfortable though and the bathrooms were nice. Robes and towels were nothing special.

The hotel is the largest in vegas, so guests are treated like cattle in a way. I tried calling the front desk on 3 different occasions during my stay .... no answer. When we went to wait in line, they were very polite and accommodating though.

Expect to pay through the nose for coffee (no coffee makers in the rooms per vegas style) and danish. Grand lux is the most economical. The gaming floor is smallish but the machines are new and the slots are fairly loose.

Not many people shopping in the palazzo shops and Barney's is a disappointment, very little stock and appears to be seconds from their NY flagship store.

We spent nearly our entire trip at the Wynn & Encore...which remains 2nd to none in Vegas.

Upon arrival at The Palazzo I gave my luggage to a bellman to bring to my room. The bag was subsequently lost. While the staff apologized profusely and searched for hours (in storage areas and guest rooms), they did nothing to make the situation right. They didn't even offer to send up a toothbrush. Communication among the Guest Services staff was horrendous. And when asked what the hotel typically does in this type of situation, multiple individuals offered no assistance. Only when pressed was I offered $50 in drinks at the casino. Once a statement and claim was filed with security , the concierge said their desk could no longer help. When I followed up with the Claims office they would only reimburse up to $750 for the lost items (which were worth over $2,500). I also had to provide receipts to be reimbursed. The bag was eventually found by a guest a couple of days later (the guest called me to tell me he found it) -- it was delivered to his room and he had a bellman pick it up. The hotel never contacted me to tell me the bag was found. And when I called them, it took 3 hours to locate. After sending a lettter to the General Manager I was offered a future 2-night stay with upgraded accomodations. (Too little, too late!) They would not reimburse me the $900 I spent to replace lost toiletries, cosmetics, clothing and shoes.

Truly a luxurious hotel. You feel like a queen (or king) as soon as you pull up to the door. The service is fantastic. It's like everyone is waiting to wait on you. The rooms are beautiful and the views are beautiful. The casino is small, but that also means it's less hectic than the other mega casinos. If you are looking for Luxurious Las Vegas, than the Palazzo is for you.

Somewhat shoddy overall; room was dirty, smelled bad outside, casino very cold, poor hotel layout - overall, not worth the $