Planet Hollywood Resort & Casino Review

Reviewed by horizonod from nc on 2/9/08
...........................AVOID PH LIKE THE PLAUGUE !!!

I just got back from a business trip to Las Vegas and had a great time other than my disappointing, costly, nickled and dimed stay at the "newly renovated" (They must have missed my room) Planet Hollywood in Las Vegas. I pre booked a deluxe room then called several days ahead and upgraded to a "resort" room for and extra $80 a night. I won't go into the check in fiasco but I arrived at about 10:30 (which I told them when booking) and finally got into my room about 3:30 despite 11 being checkout time and 3:00 check IN time. In FIVE HOURS they couldn't get anybody to do that room. Despite what they charge they WILL NOT go out of their way for you.

Ok. Planet whoreywood. Whoreywood because everything is overpriced and extra. They leave 2 bottles of water in your room. They don't tell you that for over $200.00 a night the it's just there for looks. If you drink it $5 per bottle shows up on your bill. The room was supposed to be remodeled but was VERY unimpressive, stark, ill appointed and not quite like what I had envisioned after seeing pictures of the Resort rooms online.

We stayed for 4 nights. They didn't change our sheets, they made the bed. There is no refrigerator, coffee maker or even a CLOSET that you get at any decent bargain hotel where you get all of the above plus a free breakfast at most for $50-$75 a night. There was ONE folding suitcase rack. If you had 2 suitcases you had to use the end table or the vanity in the bathroom. The wall paper reminded me of a circus tent with butterscotch and tan vertical strips about a foot wide. Like all casinos the $$$$ goes into the glitz everyone sees when they are down in the casino losing money. I didn't gamble much but I've been in Vegas before and witnessed or been a part of exciting gaming. Even if you lost you had fun. Planet Whoreywood was dead. Plenty of gamblers just no winning. The dealers were incompetent and didn't keep things alive, on pace or even upbeat. While you are gambling, if you gamble at a rate they deem profitable, drinks are free. Try to get one if you aren't at a bar playing video poker. The waitresses might as well not have existed. I guess with the overpriced rooms, nickle and diming their customers and not having very good payouts, they couldn't afford to have more waitresses that live mostly off of tips.

I asked for an adjustment to my room and they said they "couldn't". I mentioned the litany of problems and they said they could take the $12.95 a day internet access fee off. I used the internet twice but left my laptop hooked up so they naturally charged me for the time it was hooked up and not actual use.

I HATED PLANET HOLLYWOOD. The clientele that Planet Hollywood draws was another disappointment. I can't explain exactly why but the PH crown was more obnoxious yet was having less fun that the crowds at several other casinos and hotels we visited while going to a show or out to eat.

Stay anywhere but PH and while you are there DO NOT MISS CIRQUE DU SOLEIL "O" at the Bellagio!!! It was fabulously surreal and absolutely mesmerizing!! I would actually consider flying cross county back to Vegas JUST to take my family to "O"!! It was INCREDIBLE!!! Planet Hollywood. It was incredible in an entirely different way. :^(

No wonder celebrities don't actually stay there.

Member Rating: 1.0
Ratings details: Room: 1.0 Atmosphere: 1.0 Service: 1.0 Value: 1.0

Reviewed by mwhite from Jackson, Mississippi on 5/26/07
We saw some negative reviews, however, our stay was great. We requested an upgrade and received a beautiful view of the Fountains of Bellagio and the Paris Eiffel Tower. The very kind staff did everything we requested and more. Perhaps the transition from Aladdin to Planet Hollywood was difficult, but we had a perfect time. Pool was beautiful. Room was immaculate. Staff was kind and generous. We have stayed many places all over the world, and considering Vegas is so crowded and faux, we enjoyed the Planet Hollywood. We didn't try the food, so I can't grade the restaurants. We loved the location. Hopefully, if we return, we'll have the same experience.

Member Rating: 4.6
Ratings details: Room: 5.0 Atmosphere: 4.0 Service: 5.0 Value: 4.0

Reviewed by gbltravlr from Las Vegas on 4/17/07
I stayed at Planet Hollywood last week and I really like what they did with the new design. Much better than the old tired genie design. Destination360 got an exclusive first look and opportunity to photograph the new room look, casino, and restaurants if you want to head over and take a look. If your staying at PH ask for a strip room with a view of teh bellagio fountains its fantastic.

Member Rating: 4.0
Ratings details: Room: 4.0 Atmosphere: 4.0 Service: 5.0 Value: 3.0

Reviewed by courtneysue from Wisconsin on 4/13/07
We stayed at the Aladdin April 9-11, 2007. I would NOT recommend this to anyone. The customer service was horrible. The staff was rude and they all had different answers to everything, including why the pool was closed. We booked this trip months ago and were never told of the pool being closed (and none of the other angry hotel guests knew about it either. I can't even imagine how many complaints were taken in while we were there. The line to speak to a manager was endless, and once you did reach the front, conveniently, there was no manager available. We were offered many free meals and room upgrades, but all we wanted was a pool. We are from Wisconsin, where there was a snowstorm going on. This was our only chance to see sun and feel warmth. There was no room at the Wynn's pool because so many of the Aladdin guests were there, so that wasn't even an option. The pool finally did open at 2:30 the first day (over 4 hours late). The second day, the very same thing happened. Finally it opened at 2:00. This entire vacation was one disappointment after another. We spent money on plane tickets, a room, meals and a babysitter for our 3 kids. That alone cost us more than $200. I am still reeling from this experience. I only hope it gets better once it becomes Planet Hollywood, although it couldn't get any worse I'm sure.

Member Rating: 2.6
Ratings details: Room: 3.0 Atmosphere: 4.0 Service: 1.0 Value: 2.0

Reviewed by jil from South Carolina on 1/3/07
My husband and I just returned from a 3 night stay at the Aladdin. I was there before Planet Hollywood took over and loved it then.......and still do. There are definitely changes in the process and I'm sure it will be more glamorous when completed but we didn't have any trouble and enjoyed our stay. I've read some posts on this site that complained about the rooms. This was my second stay in the last couple of years. Both times, I've asked if there was any chance of an upgrade to a fountain view room; acted friendly and nice with the "check in person" and got a free upgrade. Both times, I gave them a $10 or $20 tip because they didn't have to accomodate me but chose to. The first time, we were upgraded to a suite on the 51st floor with no extra charge. This time, our room was on the 23rd floor overlooking the Bellagio fountains and the Eiffel Tower at Paris. What a view! Sometimes, all you have to do is be friendly and patient and pray you get in line with the right person, and they'll do their best to help you.
I agree that the casino is difficult to navigate. It took us the first couple of days to figure out which direction to go in to get outside. All roads lead to the casino in Vegas. There is so much to see........take your walking shoes.....don't expect to make a million.....and have a safe trip!

Member Rating: 4.2
Ratings details: Room: 4.0 Atmosphere: 4.0 Service: 5.0 Value: 4.0