RM Seafood and Rbar Café

The customer service at RM Seafood last week is an example of complete arrogance and utter disregard for what a world-class restaurant should be. Because of my previous good experiences at RM, I urged 5 of my colleagues from as far away as Florida to visit the restaurant. After receiving salads, chowder and appetizers we were then put in a void without food that lasted more than an hour and a half. When asked about this delay our waiter, George, would disappear to check in the kitchen and then not return to our table with any word on its arrival. We asked George to have the manager check with the same result. We managed to flag the manager, Rob, down and were met with nothing short of disdain, arrogance and an "I don't care attitude." When the food did arrive, George's only explanation was that "good food takes time to prepare." There was never an apology for the delay, never an offer to comp us a desert or glass of wine. Our bill was well over $600 and I believe our table deserved better than this. Sorry, Mr. Mooney, Rob and George need to go find other employment.

I'm writing this after our second visit to RM Seafood and that alone should say something. When you are willing to return to a place after a previous visit the year before, you must like something and my wife and my second visit was even better than the first.

I love Oysters and everybody does Oysters in Vegas these days. But RM Seafood is the only location I've been to so far that not only offers a selection of different kinds but also a sampler platter much like a wine flight. It came with a card describing each as to what and where along with their impressions of the taste attributes. It was a nice and very creative touch.

And then there was the wine. We were presented with a listing of special 25, 35 and 45 dollar bottles of wine. Out waiter informed us that most were cheaper than ordering two wines by the glass and you could take the bottle back to your room if you didn't finish it. We ordered a New Zealand white from the 35 dollar range at his suggestion and it was delightful. And I bring this up because in most places, 90 dollars might be the cheapest bottle you can find on the wine list.

I love the Lobster Roll here and really I don't think you can go wrong with whatever entree you order. But the creativity is the star here.

After watching Rick Moonan make shrimp corn dogs on Top Chef Masters, I couldn't pass up the opportunity to taste them at his restaurant.

They were excellent, as was the other seafood dishes ordered by myself and friends.

But the most impressive fact was that RM was in the restaurant making sure food and service was perfect. I know, because he came over to us to ask how we liked the dish !

My boyfriend & I came to rm seafood on a recommendation from another local. We ate in the dining room upstairs and were blown away! It by far the best high-end dining experience we have had here. The abalone and the cobia are to die for. And everything is eco-friendly and sustainable! What a rare find here! We were so impressed we went back again another night, but the dining room was closed so we ate in the cafe-style restaurant downstairs. We were equally as impressed! The crab cakes are superb, with big lumps of crab meat and the sushi was up there with the finest that I have had here or anywhere. The awesome food, enthusiastic staff and environmentally conscious menu makes it one of our favorites.