Glistening like a futuristic oasis in the heart of the Strip, Aria truly deserves most of the attention it receives. The lobby is a soaring, three-story atrium bathed in natural light (a novel concept in this town). There's even more natural light upstairs, where every guest room boasts floor-to-ceiling windows. Tech-geeks will love the touch-screen control pad that operates everything from curtains to television, music, and lights. Bathrooms are modern and spacious, and
nightly turndown service and laptop-sized safes are nice touches. The Aria SkySuites are notable; starting at 1,050 square feet and getting larger from there, these upper-floor accommodations are downright palatial and have some of the best views in town.
The art: Aria is home to many of the pieces that comprise City Center's $40 million fine art collection—Maya Lin's "Colorado River," an 84-foot sculpture of reclaimed silver that mirrors the route of the eponymous waterway, hangs in the lobby behind the check-in desk.
The show : Zarkana offers a Cirque du soleil spin on the traditional variety show. It opened in late 2012.
The pools : Take a dip in (or just people-watch near) one of three ellipse-shaped pools on the secluded pool deck. Inquire about deals for cabanas; especially mid-week, they can be surprisingly affordable.
The room-service : Most of the on-site restaurants will deliver to your room; all you have to do is ask.
While first-time visitors to Aria rave about the lake-like pool and on-site restaurants, the real attraction is the spa, which, when it opened, was the largest in town. The facility is one of the only spas in the country to offer Japanese stone sauna "Ganbanyoku" beds, and boasts three private spa "suites," each of which serves up to eight people at a time.
Crystals, the adjacent shopping and entertainment complex, offers some of the most high-end boutiques in the nation, including Gucci, Prada, Mikimoto, Tom Ford and Harry Winston (to name a few).
The property features the world's first fleet of stretch limousines powered by compressed natural gas.
Aria remains one of the largest buildings in the world to achieve LEED Gold certification from the U.S. Building Council
Oct 8, 2013
We stayed at the Aria Hotel in Las Vegas for four nights - prepaid - daughter's wedding. It took 30 minutes of standing in line before being able to check in. We were told the room number was on a card and given a map showing us how to get to the guest elevators. We went to the room number on the card. The key cards did not work. So I called the Aria phone number on the brochure. I was told that the wrong room number had been given to us.
We went to the "correct" room. The key cards did not work. I called the Aria phone number again. I was told a bellhop would be up with new key cards and that security would also show up. But that she would contact the concierge and have our luggage brought up. A 15 minute wait. We finally got into the room. Small things were wrong - a picture in the bathroom was cockeyed in the frame, having come loose from its mountings, and a wastebasket was missing. We waited for the luggage, and waited, and waited. Finally we called down and it showed up a few minutes later. The bellhop offered to give us a brief "tour" of the room. Going over to the minibar area, he said that every item on top of the bar and in the refrigerator were sensored, so if they were picked up but not put back within 30 seconds, you would be automatically charged for the item. And he proceeded to pick up an item to demonstrate. Also, although there is a refrigerator in the minibar area, if you store anything personal in it, there is an additional charge of $50 per day. Glad we asked! The next day, my husband pointed out a large (at least 36 inches by 18 inches) of wet carpet in the bedroom. He said he had found it but knew how tired I was, so he didn't tel me about it. I called housekeeping at 8:30 a.m. and she said she would send someone up to turn off the water. I asked if she could wait until 10 a.m. as we would like to shower first. She agreed. at 10 a.m. we left the room and did not return until 6 p.m. No one had done anything about the wet carpet so I called housekeeping again. She wanted to know if I was reporting it for the first time, and I said no, so she said she would check on it. In the meantime, I once again called the Aria brochure's phone number on my cell and said it was unacceptable to be placed in a room where bathroom fixtures were leaking. He agreed to move us to a different room - said we wouldn't need new key cards - he could simply change the room number electronically when we left our room. He said to use the room phone to call the front desk when we were ready. I asked what the phone number was and he replied "just press the front desk button on the phone". I said there isn't one - and we went back and forth until my husband confirmed to him that such a button did not exist on the desk phone. Finally I got a number. I called it after we were packed and got put on hold for 20 minutes. When they moved us, they put us in a room in outer Mongolia. Seriously, my niece came over and was appalled by the distance between the room and the elevator - I called it the Green Mile. So, check out by a very unhappy customer. Wait in line to check out also. Sigh. I ask for an envelope that had been left for us and am told I will have to check at the Concierge Desk for it when it opens at 7 a.m. I am then asked if I'd like to review an itemized receipt and say yes. Well, you guessed it, the item picked up by the bellhop was charged to our room. The lady removed it, but I wonder how many customers are charged for items if they don't look at an itemized receipt? Checkout done, I go to the concierge desk, and although it is well after 7 a.m. by now, no one is there. Eventually, the lady who checked me out came over and found the envelope. The valet parking folks were wonderful. The rest of the staff were apologizing but not meaning it. Quite honestly, I would never stay in the Aria again. Oh, and if you think the Vdara is better, my sister-in-law stayed there, waking up at midnight to the screams of a guest being beaten up in the hallway. That expression "what happens in Vegas stays in Vegas", oh how I hope that is true!
Sep 12, 2013
BED BUGS, HARMON CLINIC, VACATION NIGHTMARE! First of all, my husband and I come to Las Vegas as a yearly tradition to celebrate the beginning of the NFL season. We've stayed at some of the best hotels, Palazzo, Venetian, The Wynn, Bellagio, Paris need I say more. We came to the Aria, the very first year it opened and have returned every year thereafter. Our flight from SF was wonderful. As usual, we received limo service from the Airport
to the hotel no problem. We saw the 10 PM showing of O, at the Bellagio that evening and then due to our busy work schedules, along with flight, we decided to retire early. The next day, we stayed in all day, room service in the AM and only came out to have a VERY LATE lunch/dinner 6PM. After dinner, back to hotel room. Watched television, while sitting on the hotel couch, and cuddling up with my husband. Must have fallen to sleep in my husbands arms watching Naked and Afraid. My husband pleaded that I WAKE up and we go get in the bed. Showered and bed. Awaken around 5:30-6 AM inching profusely and scratching like crazy. I told my husband, something is BITING me. I scratched so much in my sleep that I had blood in my fingernails and there was also drops of blood on the sheets. My immediate reaction was that the hotel had FLEAS and that I was being bitten alive. I did not see the tiny little black creatures hopping around but my mind was made up, FLEAS. I immediately called down to the front desk and explained my situation. I was moved to a different room IMMEDIATELY (FASTEST SERVICE WE RECEIVED THROUGHOUT OUR ENTIRE STAY). PLEASE NOTE that we were in an ARIA SKY SUITE, ROOM 36002 originally and were downgraded to a standard room (FIRST MISTAKE). In addition were were told by concierge that they were very sorry for the inconvenience and that a manager would be contacting us immediately and that they would work on changing our room. Four plus hours later, my husband decides to call concierge to find out the status of our room and to his surprise, not only had the bug situation not been communicated or documented but the day time front desk staff appeared to be CLUELESS to the fact that they had NOT ONLY DOWNGRADED OUR ROOM BUT that WE were still waiting to be moved to ANOTHER SKY SUITE. I'm thinking to myself, should we check out of the hotel now?? However, I am exhausted due to lack of sleep. After another long hour or so of waiting, we were finally moved to another room that we were told has just been VACATED and CLEANED. You can imagine how we felt when we walked in the room and the sink in the bar area looked like OLD VOMIT, perhaps Oatmeal had been left in the SINK. Curtains didn't close all the way and the remote controls on the televisions did not work. NOTHING IN THE ROOM WORKED! I wanted to leave IMMEDIATELY but my husband wanted me to sleep. The bell man was embarrassed due to the nature of the sink and my husband pointed out that the blackout curtain was coming off it's hinges. The poor guy went out of his way by phoning house keeping, who by the way DID NOT COME CLEAN the SINK until roughly three hours later. As indicted to my husband,when he called to check the status of our room, a representative from RISK MANAGEMENT(RM)came up to our room, to take a report on the FLEAS. Un be-knowing to us, anytime (BUGS)are reporting, RM gets involved. When RM arrived, I wound up having to write down a full statement about what transpired when I was bitten. In addition, they took pictures of my body(bites), along with full body shot images and a copy of my California photo ID. The young man from RM stated that due to the nature of our complaint, that our case was considered escalated and that they would be investigating our claim. This process included the hotel sending out a company by the name of ECHO Lab to inspect our first room. Furthermore, after looking at my bites, the young man from RM gave me paperwork to clinics and pharmacies in the area, in which he stated ARIA sent all of their guest. Last, he stated that if my bites got any worse than what they already were or if I started to experience shortness of breath, that I should go to the clinic. The young man pointed out the nearest clinic on the map/flyer, which just so happened to be closed because it was the weekend and he stated that this was a clinic where ARIA sends all its guest, complimentary of the hotel. Now, I'm not sure if I heard COMPLIMENTARY incorrectly but If so, all I know is that my husband heard the SAME EXACT thing. Next day, my bites were oozing, yellow clusters, due to me scratching in my sleep. By this time, I was in so much pain, everyone in our party felt bad for me, everyone kept saying that I should go to the clinic and to complain to the managers of the hotel. I was more concerned about not being able to wear shorts because people kept staring at my legs, which were infected the most. Because of my peaceful nature, and because I wanted to believe in ARIA, I decided to wait to hear back from management because as the young man from risk management stated, they would be contacting us later on that evening. In the meantime, I went to the CVS pharmacy and purchased some topical (Benadryl) an antihistamine solution to help with itching. Needless to say, the people back in San Francisco could hear my screams. The solution burned so badly. We had expected to hear from management by now but again there was no call and on the next day no call again. Therefore, by noon, I decided to call down to concierge desk to ask why no one had contacted me back, concerning my complaint. I was told and I quote " we are sorry that noone has contacted you, concerning this matter, however because of the nature of your complaint, your case has been escalated to risk management and will can no longer discuss this matter with you". Therefore, as promised, someone from RISK Management, will be contacting you shortly". Mouth open, I'm saying to myself, REALLY PEOPLE!!!!!!!!!!!!! Within the hour, we get a call from ANDREW (NO LAST NAME), but he's from RM. He states that they did their investigation and the lab came back with no traces of bugs. He goes through this long story about how if the hotel receives a complaint about bugs, how they must quarantine the area. Echo labs will tear apart the beds, the headboards, pull back carpet, the whole enchilada. In addition, Andrew also states that echo lab is very through and he tells me the process they had to go through to check my previous room. He states that the room in question is quarantined, in addition to the room to the right and left of it, along with the rooms on top and bottom of the contaminated room. He bragged about this THROUGH routine so much I had to ask, so why didn't you find the fleas? By this time, I was thinking okay so I know I felt bites because that's what awakened me. In addition, because of the way my body looked and knowing that I have no pets and my house is immaculate because I'm OCD about things being cleaned, along with the fact that I'd only been in their hotel room for a 1 1.5 days before I noticed the bites, I was beginning to question the VALIDITY of this report. I simply refused to believe that they found nothing lurking in that room. I had NOR have no reason to lie, I know that I was bitten and that it happened in that bed because I felt the bites and the crawing in my sleep, which explains why I kept scratching and WHY I couldn't sleep. Again, I was awaken out of my sleep, yelling, scratching and their was blood in my nails and again, you could see blood spots on the bed. My husband thought I was loosing my mind the way I jumped out of the bed that morning. My husband is listening to me speak with Andrew and by this time, he's LIVID. However, being more concerned about my well being because by this time, my legs, feet, ankles and back, are swollen because of these bites and even my face has bites. We decide to go to the HARMON clinic, located at 150 E. Harmon Ave. Before haging up with Andrew, I tell him I'm going to the clinic and he tells me that my bites don't sound serious and that I'm probably suffering from a RASH, Hives, due to the nature of the laundry detergent. I explain to him that as a practitoner, I know the difference between HIVES/RASH and bug bites. CONVERSATION ENDED. When I get their, I explain to them my issue and tell them that I have unidentified marks (most likely Flea bites) that are infected. The women medical assistant, at the front desk starts asking me a ton of questions, along with me filling out insurance paperwork. They take pictures of my ID, Health insurance card, ect. By this time, my husband states, I thought this was a complimentary visit so why do you need all of our personal information. I then explain to them how the young man stated that ARIA guest can come here complementary of the hotel. The clinic staff state yes, the hotel may have told you that but NO, you must pay for service here. It's not complimentary as the hotel suggest. Now mind you I have full coverage/double coverage to be exact as I'm a practitioner and my husband an Engineer so we are fortunate to not have to worry about incidents but just imagine if we didn't and the hotel is telling it's guest to go to the clinic. It is simply the PRINCIPLE of the matter. Don't tell your guest one thing and it NOT BE TRUE. To make a long story short, I'm seen by the physician, who immediately looks at my bites and says, miss, those aren't flea bites, those are BED BUGG bites. I ask him how does he know this, because even though my profession is medicine, It is STRICTLY GYN related ONLY. The MD states the formation of the bug bites are a tale-tale sign. He asked if I knew about bed bites and I told him, of course I had heard of them BUT that I had never seen them and/or experienced being bitten by them. This nice young man gave me a print out on the little culprits, WROTE down on my discharge form, that I had been seen for INFECTED bites, LIKELY Due To Bed Bugs. NOW THIS IS WHERE ARIA GETS OUT OF THE CLAIM. THE Doctor WROTE LIKELY. Although the MD felt that my bites were clearly bed bites it wasn't definitive because I did not bring along a sample of the bug. However, he stated that IF I could CATCH ONE and bring it back to the clinic in on of their SPECIMEN container(THAT THEY PROVIDED ME WITH)like apparently some patients do, he'd be able to clearly identify the culprit. I told him that my room had been changed and even if it hadn't, I would NOT be searching for bugs. I HATE BUGS. I'm afraid of ANYTHING that moves, except for babies of course. The MD tells me that there is a bed bug epidemic right now AND that they can be found even in the finest of hotels. So wish I'd experienced this HELL in BORA BORA of some place worth my trouble. Everyone at the HARMON clinic was very helpful. They explained how ECHO-LABS is a joke. It's like ORKIN or something of that nature and they state that Echo-Labs have a contract with most of the HOTELS in Las VEGAS so in other words they work with each other (they are sleeping with one another). The clinic staff also said there was NO way, the hotel would admit that they had bed bugs because it would cause them to loose money. Furthermore, the clinic staff stated that all the hotel (ARIA) did was find the bedbugs, spray the room and that they probably swapped out the MATTRESS in our first hotel room at best. It seemed to me as if the clinic had the HOTEL system figured out. Anyway, I would up having to get a prescription for topical cream, and the doctor even wanted to prescribe antibiotics along with some Prednisone to help with the inflammation. I refused them both as i'm cautious about taking antibiotics. As for the Prednisone, I did not want to become bloated so I stuck with the topical steroids. This simply goes to show you how infected my skin was. We walked back to the hotel, only to get caught in torrential downpour and I do mean RAIN. By this time, I'm fed up. I go up to my room to shower and change out of my wet clothes. NO messages from RM or ARIA hotel managers. My husband and I decide to take a stroll over to the concierge desk to pay them a visit. Also too, I bring them back my diagnosis paperwork from the clinic, along with my discharge instructions and handouts on bedbugs. We wind up speaking with IVANA, who is one of the supervisors on staff. Very nice young lady but wet behind the ears and looked to be intimidated with all of the paperwork the doctor had given to me, which I presented to her. She goes into the back room and ONLY SPEAKS to her subordinate and then PETE (THE DIRECTOR OF RM) for OVER HALF an HOUR while I wait at the front desk. I mean I waited so long that, I had three other ARIA front desk attendants ask me, "have you been helped ma'am"? FINALLY, when IVANA returns, she gives us the SAME DAMN SPEECH that every ARIA staff member had given us. Sorry we can't help you because this case has been escalated to RM, BLAH, BLAH BLAH. My husband stepped in and said this is ENOUGH, we need to speak to someone IMMEDIATELY. Ivana explained how she had done her best to contact someone but that RM only works until 5pm, I believe and that they had gone home for the day. BUT that she had contacted the HEAD HONCHO, PETE and that we'd be hearing from someone first thing in the AM. PLEASE NOTE that when My husband and I stood at the front desk a MYSTERIOUS lady, WITH STRAWBERRY BLONDE hair, BROWN SUIT, showed up and stood right next to us. It was obvious she was just there to listen as none of the ARIA desk clerks bothered to help her and RIGHT After we were done with IVANA, we left and she moseyed on along and went through some SECRET door. YES LADY WE SAW YOU!!! WE ARE EDUCATED PEOPLE, from the big city. Did you think that you were being INCOGNITO???? DAY and a half before our departure. Call from RM, (ANDREW; Yes miss we have seen all of your paperwork from the doctor and we will attempt to go back in the room to re-inspect it (IN PARTICULAR, the fluffy, furry, gold couch, you stated you'd been sitting on. PLEASE NOTE THAT WE can only do this BUT ONLY after the current GUEST DEPART. Are you thinking what I'm thinking??? How the heck do you put someone in a DIRTY, INFESTED room so quickly, and IF your INSPECTION METHOD IS SO DAMN THROUGH, why must you reenter the room to RE-INSPECT (THE COUCH)? You would think that if ECHO-Lab was so through, or if they really inspected THE ROOM, LIKE ANDREW CLAIMS, it's highly unlikely, they would have missed a spot. My husband and I think they inspected the room, found bugs, sprayed and then put another guest in the room Another long story short, NO call back until the day of departure. Echo labs back in room, NO bugs of any type found therefore, again they are dismissing our claim. By this time, our ENTIRE TRIP Is ruined anyway. My husband KINDLY ask ANDREW about compensating us. We paid for a suite and were placed in a regular room for at least 6 hours, and they had forgotten about us and my clinic visit and medication was not free. Second, my husband, NOW convinced, the the hotel is trying to cover their tracks since they said they had to reenter the room and INSPECT THE COUCH, why not do that during the 1st inspection, ask ANDREW for a copy of the alleged (2) echo lab report findings. ANDREW States you must SUBPOENA THOSE RECORDS! I guess you could say it was a bit of a shouting match thereafter. While my husband tried his best to stay professional the entire time, they had this IGNORANT (ANDREW) on the phone speaking to my husband any way he saw fit. My husband threatens that we will be reviewing the hotel on YELP, contacting BED BUG REGISTRY, along with contacting the HEALTH DEPARTMENT. Needless to say, my husband was listening to the DIAL TONE. JUST RUDE AND UNPROFESSIONAL (ANDREW FROM RISK MANAGEMENT). NOT SURPRISINGLY, PETE (THE HEAD OF RM who was supposed to contact us all along), called approx 17 minutes before our scheduled check-out time. You can guess what happened, my husband ignored the call and refused to call PETE back. As you can only expect, I Filed my complaint with the Las Vegas Health Department Today. Got a call back and am waiting to hear back from an inspector. Used to love ARIA but we will no longer be returning here. Their lack of compassion and failure to follow through, only to be compounded with the unprofessionalism from RM has left a sour taste in our mouth. ARIA made us feel like we had to walk on egg shells. NEVER AGAIN. BEWARE!!!!! IF anyone experiences this PROBLEM, PLEASE REPORT THE HOTEL. No one should be made to feel this way. CHECK for BEDBUGS in ROOM 36002 (1st room we were in), ROOM 38018 (2nd room they transferred us to.) and ROOM 50022 (last room we stayed in) According to the paperwork I received from the Dr. Bedbugs travel with you so It's a possibility that I carried them from room to room. Came home my husband and I stripped down to our Birthday suits in our garage, placed everything in large garbage bags and tied them in a tight KNOT. We went out and PURCHASED over $280 worth of bed bug supplies just as a preventative mechanism. You don't want to bring those little buggers in your home. In addition, I will have to take a load of our clothes to the dry cleaners because we can't wash them in the machine. Those that can be washed will be washed in HOT WATER and DRIED ON HIGH HEAT for 30 PLUS minutes. BOTTOM LINE, I refuse to allow ARIA to make me feel like the bad guy and then bring THEIR nasty bugs into my million dollar home! I wouldn't care if they offered me the WORLD, I WOULD'NT step in their HOTEL ever AGAIN. You lost a LOYAL, FAITHFUL, PAYING CUSTOMER THIS TIME!
Oct 26, 2012
BED BUGS!!! Need I say more? Well, I will. First of all, my husband and I stayed at the Aria last year and had a fantastic time. This time, however (Oct 18-20), was a very different story. We went to Liquid to repeat our great time from last year and the place was nearly empty, which was fine with us. We got two lounge chairs ($300!) and there was an empty umbrella stand right behind us. No matter what we did or who we tipped we could not get
them to move one of the numerous unused umbrellas over to us. It was absolutely ridiculous. We had planned on going to Liquid for both days, but needless to say we did not. Instead we actually went over to the Cosmopolitan (where we will be staying next time) and they let us use their pool, which was awesome and had no minimum charge and great music. Anyways, we were so unhappy with our experience at the Aria after one day and they tried to make it right by upgrading us to a suite for our second night, which we appreciated. That being said, in the morning when we woke up I found a tiny bed bug on top of the mattress. GROSS!!!! My husband always checks the mattress of our hotel room and we didn't see any evidence of an infestation. However, where there is one there must be more. We immediately informed the front desk and they sent up someone who had no idea what she was talking about. She was very dodgy about answering our questions about what they do to deal with bed bugs. She offered to have the mattress replaced, which is NOT a good idea. Dragging a mattress through the hallway will only spread the infestation. We went down to talk to a manager and they said they would send in a third party inspector. We had to catch a plane so they took our number. They later informed us they found no evidence of an infestation, which is not surprising since we didn't see any either, but they obviously had a room that was in the beginning stages. Since they didn't find any evidence, they refuse to compensate us for our luggage, which we promptly threw in the trash when we got home. We decontaminated all of our stuff just to be on the safe side. Waaay easier to prevent bed bugs than treat them. We lost a few pairs of shoes and had a huge dry cleaning bill. It would have been really easy for the Aria to make things right, but they didn't come through. Customer service is no longer a priority for them and it is painfully obvious. No way we are staying there again. Cosmopolitan here we come. Don't stay in room 31118 or the first room we stayed in (12014)!! Also, someone else posted about bed bugs in their room at the Aria during the same time period: http://bedbugregistry.com/location/NV/89109/Las-Vegas/3730%20Las%20Vegas%20Blvd%20S
Sep 15, 2012
I've been going to Vegas for plenty of years, and have stayed at lots of the big strip hotels around town. In my opinion, the Aria ranks right at the very top of the best Vegas hotels, both for room accommodation and for service. We arrived at the hotel earlier than the check in time of 3pm, and were immediately given our room keys. I'd reserved a "regular" corner suite through an Aria special, but we were placed on the Aria's highest floor,
a "panoramic" suite that usually goes for more money than the regular suite. A very nice upgrade that I didn't even request... The corner suite at Aria is about 950 square feet and consists of a separate living room with a small refrigerator, extra 1/2 bath, master bedroom and an ultra modern bathroom with a thoroughly modern Toto toilet. The decor is very modern, you feel like you could be in a 5 star hotel anywhere in the world, not necessarily Las Vegas. My favorite part of the corner suite at the Aria was the bedroom. Never have I slept on such a comfortable bed. Truly decadent. And gazing at the view from 3 sides of floor to ceiling windows while lying in bed was heaven. By the bedside is a master control tablet that does everything from change the room temp. to controlling the tv, drapes, and lights. Very cool and kinda fun. The dining choices at Aria are very good as well. We had an excellent meal at Sage and amazing morning pastries at John Phillipe Patisserie. Drink service in the casino was always quick and cheerful. In fact, all our contacts with employees at the Aria were very positive -- they all seemed to go above and beyond. I'd definitely stay at the Aria again, and highly recommend it.