St. Louis Hotels

Omni Majestic Hotel

  • 1019 Pine St. Map It
  • Downtown
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Published 10/27/2015

Fodor's Review

This small, European-style Downtown hotel is a frequent choice of visiting celebrities. Built in 1913 and renovated in 2007, it is filled with reproduction antiques.


Hotel Information


1019 Pine St., St. Louis, Missouri, 63101, United States

Map It


314-436–2355; 800-843–6664; 314-436–0223

Hotel Details:

  • Credit cards accepted
  • 88 rooms, 3 suites

Published 10/27/2015

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Fodorite Reviews

Average Rating

Jan 29, 2016

Shady group sales department and poor customer service

I wanted to have my wedding party and guest stay at this beautiful hotel located on a few miles from our reception. I looked into group rates, with their group sales department, but found their web rate to be cheaper than their group rate. Therefore, I called to notify the group sales office that we were going to book our reservations without the group block. BUT, they told me to wait because they could get a group block rate that was more affordable

than the current web rate. Five hours later, I received an email offer with group rates that were still higher than the previous viewed web rate. I went back online to simply make our own reservations and low and behold the web rates had increased $20-60/night. Frustrated, I called the manager and explained that I had held off on making my reservations because group sales stated they could offer a more affordable group rate. The manager stated he could not honor that previous web rate or offer for a more affordable group rate. Unfortunately, this hotel's customer service does not match the hotel's aesthetics. I will never consider an omni hotel again after experiencing such dishonest and poor customer service. I hope informing others of my experience will prevent other groups and bridal parties from such disappointment.

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