St. Louis Hotels

Omni Majestic Hotel

  • 1019 Pine St. Map It
  • Downtown
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Published 10/27/2015

Fodor's Review

This small, European-style Downtown hotel is a frequent choice of visiting celebrities. Built in 1913 and renovated in 2007, it is filled with reproduction antiques.

$$$

Hotel Information

Address:

1019 Pine St., St. Louis, Missouri, 63101, United States

Map It

Phone:

314-436–2355; 800-843–6664; 314-436–0223

Hotel Details:

  • Credit cards accepted
  • 88 rooms, 3 suites

Published 10/27/2015

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Fodorite Reviews

Average Rating

Jan 29, 2016

Shady group sales department and poor customer service

I wanted to have my wedding party and guest stay at this beautiful hotel located on a few miles from our reception. I looked into group rates, with their group sales department, but found their web rate to be cheaper than their group rate. Therefore, I called to notify the group sales office that we were going to book our reservations without the group block. BUT, they told me to wait because they could get a group block rate that was more affordable

than the current web rate. Five hours later, I received an email offer with group rates that were still higher than the previous viewed web rate. I went back online to simply make our own reservations and low and behold the web rates had increased $20-60/night. Frustrated, I called the manager and explained that I had held off on making my reservations because group sales stated they could offer a more affordable group rate. The manager stated he could not honor that previous web rate or offer for a more affordable group rate. Unfortunately, this hotel's customer service does not match the hotel's aesthetics. I will never consider an omni hotel again after experiencing such dishonest and poor customer service. I hope informing others of my experience will prevent other groups and bridal parties from such disappointment.

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