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Fodorite Reviews

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    Needs a Lesson in Customer Service

    During a recent visit to Provincetown. We purchase two books and two signs at Now Voyager. Later that evening we went back to the store to show some friends the signs and one of my friends asked Mark Leach for a piece of paper. After giving her a piece of paper Mr. Leach asked what do you want the paper for and she replied I would like to write down the name of this author. Mr. Leach replied "No, give me back that piece of paper, you are not going to write down the name." I stood there is amazement with two books in my hand to purchase. I drop the books and said "excuse me". Mr.Leach replied, "If you want the name of the author go to Amazon or the internet you are not going to write the names down in my store. Amazon and the internet are killing my business." It is not the internet and amazon Mr. Leach killing your business, it is you that is killing your business with the rude customer service.

    by mpnsp, 8/17/08

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