Lenox Hotel Review

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Lenox Hotel

  • Address: 61 Exeter St., Back Bay, Boston, MA, 02116 | Map It
  • Phone: 617/536-5300; 800/225-7676
  • Fax: 617/267-1237
  • www.lenoxhotel.com
Write a review | Avg. member rating: 5.0/5

Fodor's Review:

Family-owned and graced with period (circa 1901) details, this boutique-ish Back Bay property is a pleasing alternative to the nearby big-box hotels. It's also a dandy option if you need more services—like room service, a business center, and a fitness room—than the more-basic Charlesmark Hotel (across the street) can deliver. The Copley Square location means you're steps away from a slew of restaurants and shops, and a T stop is right across the street. No car needed—a good thing, since overnight parking costs a bundle. (Skip the hotel's garage and use a city parking facility to save some cash.) Readers appreciate the sweet, small touches (like the cookies and bottled water at turndown service) and give kudos to the friendly staff. Standard guest rooms have custom-made furnishings, marble baths and flat-screen TVs (suites have mirror TVs in bathrooms). Of the 24 more-spacious corner rooms, 12 have working fireplaces. The sophisticated City Bar is a popular evening destination for its infused vodka martinis. Sólás pub is a more-casual option. Skip the pricey hotel breakfast and hit the bagel shop across the street. Book your reservation from the hotel's Web site; they guarantee the best price. Pros: fantastic Copley Square location, historic/architectural charm. Cons: bathrooms are small; no minibar/mini-refrigerator, safe, or coffeemaker (though available upon request).

  • Hotel Details: 187 rooms, 27 suites
  • In-room: Wi-Fi.
  • In-hotel: 3 restaurants, room service, bars, gym, laundry service, Wi-Fi hotspot, parking (paid).
  • Credit Cards: AE, D, DC, MC, V
  • Metro: Copley
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Member Reviews and Ratings

Reviewed by TravelSmith from New York on 7/16/09
I was shocked to read this review after returning from another wonderful trip to Boston. I question when the last time Fodor's has actually stayed at The Lenox, for there are a good number of incorrect facts in this review. I have been staying at The Lenox periodically over the course of several years, so I have gotten to see it grow immensely. For example, the rooms were, to my knowledge, just renovated, so, while they may have been a little faded a couple years ago, they are brand new now. Also, there has been a mini-fridge with a couple of complimentary bottles of water inside along with a safe in every room I've stayed in at The Lenox since the last two or so years. While the hallways and the rest of the hotel was blue-colored inside a few years ago, that has long since been updated. I have always regretted every time I went to Boston but didn't stay at The Lenox. First and foremost, the service is impeccable - everyone always greets you with a smile and a friendly hello and seem genuinely interested in the well-being and happiness of their guests. The hotel is situated right in the middle of the Back Bay and is next to the best dining and shopping areas in the city. The rooms are also gorgeous and the beds extremely comfortable. While I like Solas for it's casual atmosphere, the steaks and chicken drumettes at Azure are superb! My only quibble with the hotel is that there is no in-room coffee! There is complimentary coffee in the lobby every morning, but it's nice to just wake up and make it for yourself. It's not just me who disagrees with Fodor's comment that the service can be chilly. Check out the reviews on other sites and you'll see that warm service is the thing The Lenox is most often praised for. Fodor's has really missed the mark on The Lenox. I think it's time they paid them another visit!

Member Rating: 5.0
Ratings details: Room: 5.0 Atmosphere: 5.0 Service: 5.0 Value: 5.0

Reviewed by BISblue from Harrison, Maine on 3/31/09
Stayed at the hotel with my family. Beds were so comfy. The desk clerk made my daughter so welcome with a stuffed Lion. The Lenox is now her favorite hotel. The concierge helped with getting around Boston and tickets to the Celtics.We walked almost everywhere. Each time we entered the hotel the staff remembered our names. The Lenox made us feel like family. We'll be back.

Member Rating: 5.0
Ratings details: Room: 5.0 Atmosphere: 5.0 Service: 5.0 Value: 5.0
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