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Boston Restaurants


  • 319 Hanover St. Map It
  • North End
  • Italian

Updated 11/13/2013

Fodor's Review

This teeny trattoria—just nine tables—is worth the wait, with excellent country Italian favorites such as rigatoni with white beans and arugula, a veal scaloppini with sweet onion balsamic glaze, and a light-but-filling zuppa di pesce. The best choice could well be the classic linguini, accompanied by a bottle of Vernaccia. Pomodoro doesn't serve dessert, but it's easy to find great espresso and pastries in the cafés on Hanover Street.

Restaurant Information


319 Hanover St., Boston, Massachusetts, 02113, United States

Map It



Restaurant Details:

  • No credit cards
  • No lunch weekdays
  • Reservations essential

Updated 11/13/2013


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Fodorite Reviews

Average Rating
  • Décor

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Sep 10, 2012

Horrible & Abusive Owner

This is a review of my overall experience dining at Pomodoro on the evening of Monday the 3rd. I’ll get straight to the point and warn readers that this will be a negative review about the service a friend and I received. I will also do my best to inform rather than rant. I have been in the restaurant and catering business for over twelve years as a cook, chef, culinary student, kitchen manager, floor manager, executive chef, food and beverage manager,

catering business owner and a customer. I have never had nor witnessed the kind of treatment we received at Pomodoro. We arrived at Pomodoro around 6 pm to find only one other party of two waiting for a table. The hostess/server/busser/food runner/bartender (whom was extremely busy as you could imagine) popped her head out a few minutes later to tell the couple in front of us that it would be 25 minutes for a table. She did not give us an estimate but rather told us and the few folks that had gathered behind us, that we would be the last walk-in party she could take that evening. Considering the length of the wait at nearby restaurants, even doubling that estimate would have been a score, so we decided to wait……and wait……and wait some more. We ultimately waited for a little under an hour and a half. That was what seemed to be the typical wait time at other restaurants in the area that we checked with before landing at Pomodoro, but what made this wait most frustrating was that every 15 minutes or so we would be told that it would be just another 15 minutes of wait time. So, just as time expired, the wait was extended to another 15 minutes. Even after we were told the wait would be 5 minutes, we waited one more 15 minute interval before our table was ready. After having had an unexpectedly lengthy wait, my companion mentioned to our server that we were in a bit of a rush and would like to order right away. We split the field greens salad, I ordered the chicken carbonara and my friend ordered the seared chicken breast with papardelle and mushroom ragout. During our dining experience, our server physically moved our table, moved my friend’s purse and shuffled plates around on our table without an excuse me or pardon or please. I don’t know if that was this woman’s particular service style or if she was accommodating our request for an expeditious dinner. I did find it odd, however, that we weren’t included in the activity. As far as I was concerned, my food was delicious. However, my dining companion stated that her chicken was dry and that the quantity of mushrooms was as much or more than the amount of pasta which was not appetizing to her. She did not want to order another entree or have a refire of her dish. To be fair, she had some of the carbonara I ordered and agreed that it was excellent. When I had finished my meal I caught the attention of our server and, being conscious of the close proximity of other diners, discretely handed her my friend’s barely touched dish, explained quietly that my friend had thought the chicken was dry (not mentioning her thoughts on the quantity of mushrooms) and asked for our check. When she arrived back to our table she brought the bill and a to-go bag with my friend’s meal in it. This is the part that I found really stunning, she said “here is your check and the chicken that you thought was dry”. I turned and said “excuse me?” at which she repeated that the chicken was not dry because she “tested it”. I asked if she was arguing with us about the chicken being dry when she interrupted to say that she wasn’t arguing because the chicken was cooked “perfectly” and “we (the restaurant) know what we’re doing”. At that she took payment, returned with our change and was gone in a flash. My friend and I were surprised at the exchange and sat stunned while deciding what to do. I decided that I would approach our server and return the dish and express our feelings about her attitude and gall. While my friend waited outside the restaurant, this is the exchange I had with our server. Me: “First, I want to say that the carbonara was fantastic. My companion thought that her chicken was dry” Server: “Well, I tested it (the chicken) with a knife and it was not dry. That’s her opinion but the chicken was cooked our standards.” Me: “I’m sure it was and that may be, but the way you handled the situation was the rudest, most disrespectful and unprofessional thing I’ve ever experienced at a restaurant.” Server: “Whatever, I’m not falling for your manipulation”, complete with eye roll. At that point I handed her the to-go box and said she could have it back because we didn’t want it to which she replied, “Oh, you don’t want this now?” with a big smirk on her face. I met my friend outside and relayed the exchange and she went in this time. A shouting match ensued between the two in which our server reiterated that (the chicken being dry) was just my friend’s opinion and insinuated we just wanted a free meal. In the aftermath (my friend said that she felt like she had been mugged), and a little more internet research, it appears that this woman is the owner of Pomodoro and this type of service is not unusual from her or other members of her staff. Sort by star rating and you’ll see what I mean.{"history": {"tab":"reviews","rtab":"csReviewCount","sort":"date","page":""}} It is difficult for me to fathom that this restaurant has such high ratings (and is still in business) with as frequent as the abusive service seems to be. This woman must have plenty of customers in hand to be continually alienating potential new ones. The most important form of advertising in this business is word of mouth. For those of you not familiar with the area, I want to iterate that this woman’s attitude and behavior is highly atypical of the type of service and welcome to be had from Bostonians in general. I love Boston. I do not live there, but my friend does and I visit quite frequently and we will both be sharing our experience with as many people as will listen. Feel free to comment or contact me regarding this post.

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Aug 16, 2010

Pomodoro Review

"Extraodinarily surly" service. DITTO!!! Friday August 6 2010. "5 minutes. Please wait out side". Imagine my surprise. Pomodoro's! Best of Boston, and we garnered a table. WOW! I was pumped. 5 minutes later we sat at a tiny table in the back. It was dark and I forgot my reading glasses. Not to worry, my daughter read the wine list to me. Not recognizing the chardonnays I asked the woman who sat us for help. In a stern tone, "someone will be with

you". Off she scampered. A young boy appeared and offered assistance. Shortly he returned with wine and water. "would you like to order?" We were not ready but decided to share a salad while we perused the menu. He was noticeably upset. Shortly after, the lady appeared again. With hand on hip she proclaimed in a scolding voice, "there is a reservation after you and you have to order now!" My excitement turned to shock. Why didn't she tell me this in the beginning so I could have chosen whether I wanted to rush through our meal. We ordered, so not to make a fuss. My veal was tough and over-powered by the balsamic reduction. My daughter's pasta with shrimp was over salted. The shrimp was OK. We left most of it. I left the table to find the restrooms when I returned there was a square of Tiramisu in front of each of us. I'm a pastry chef, and I don't eat dessert-go figure. My daughter explained that it was on the house, everyone gets one. Hmm...I would rather have had a bit more time/better service. The dessert was the best part of the meal. As the lady scampered around I offered my credit card, "we only take cash. There is an ATM nextdoor." The sugar in her insincere smile would have been better served in a Cannoli! NOW, I was not going to bring my ATM card but at the last minute I thought better. ALTHOUGH, I would have LOVED doing the dishes just to be close enough to the kitchen to give this arrogant woman a lesson in true service!!!

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By care516

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Jul 12, 2009

rude waitress who made me cry

it was AWFUL!!!!! the waitress was incredibly rude and made racist comments to me that were so hurtful that i walked out of the restaurant crying. my date and i were there for 2.5 hours, and she asked us quite rudely to leave so that other customers could have the table. i've never been asked to leave a restaurant before, and while it's somewhat understandable since it's a small place, we paid $50 each for an entree and a shared bottle of wine and

she could have asked more nicely. we left her an $18 tip, which i wish now that we hadn't. i think she overheard me complaining about having to leave. i went to use the restroom after we paid, and when i came out, she started yelling at me that "in this country and in this culture, it's considered polite manners to close the bathroom door when you're done using it." she also said more stuff to follow up on that. first off, it's not my fault that the restaurant is so tiny that i couldn't walk out of the bathroom to close the door, because the waitress was pouring wine at a table. secondly, why does she have to assume that because i have an asian face, that i'm not part of this country and american culture? i've never had someone make judgments on me because of my ethnicity, and so yes, i walked out of pomodoro in tears. it turned out that the woman is also the owner, so there isn't really anyone i can complain to.

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Dec 2, 2008

Good North End option

There are better red sauce spots in the North End (Pagliuca's, Maurizio's, and Saraceno's, for three) but this is a good middle of the road option here. Tiny space, one of the smallest in the neighborhood. Service can range from very good to poor. No bathrooms.

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