A good alternative to chain-owned, big-box Back Bay hotels, the family-owned Lenox with top-notch service continues to please a well-groomed clientele. A T stop is right across the street, making the hotel a good launching pad for exploring the city sans car. Readers appreciate the Lenox's sweet, small touches, like cookies and bottled water at turndown service, and give kudos to the friendly staff. Standard guest rooms have custom-made furnishings, marble baths, and flat-screen TVs (suites have mirror TVs in their bathrooms). Of the 24 more spacious corner rooms, 19 come with working fireplaces.