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Berkshires Hotels

Historic Merrell Inn

Pros

  • Pretty gazebo, bathrobes provided
  • Unobtrusive innkeeper

Cons

  • Out of town
  • Small bathrooms require step up

Updated 12/23/2013

Fodor's Review

Built in 1794 as a private residence and later converted to a stagecoach stop, this meticulously maintained inn on the national historic registry has good-size rooms (several with working fireplaces) and an unfussy, authentic style, with polished wide-board floors, painted walls, and antiques. The sitting room has the only intact "birdcage" bar—a semicircular bar surrounded by wooden slats, designed to prevent thirsty Colonials from reaching across and helping themselves—in

the country. Breakfast is cooked to order and served in the keeping room, where travelers have dined for centuries.

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Hotel Information

Address:

1565 Pleasant St., off Hwy. 102, South Lee, Massachusetts, 01260, USA

Map It

Phone:

413-243–1794; 800-243–1794

Hotel Details:

  • Credit cards accepted
  • 9 rooms, 1 suite
  • Breakfast

Updated 12/23/2013

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Fodorite Reviews

Average Rating

By Cris

  • Service

  • Food

  • Décor

  • Value

Jul 5, 2005

Good property, bad service

The historic property is very well maintained by the innkeepers, but the customer service was very poor. When I booked, it was for a specific room for 3 nights, then when I called to confirm the day before arrival, they all of a sudden said that we'll have to switch rooms mid-stay. We pleaded for one room for all three nights especially since I'm 9 months pregant. Switching is not ideal. They were able to put us in another (not-as-nice) where we

can stay all three nights, but it was on the 3rd floor--not great for 9 months pregnant. And the innkeeper didn't even offer to help carry the bags I had to haul (my husband's hands were full as well) up all the flights. So customer service is so sub-par that even if the Inn is charming, I'd rather stay someplace where the hospitality is just as charming.

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