New Orleans Hotels

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Soniat House

At a Glance

    Pros

  • very refined
  • expert service
  • afternoon wine service that is as civilized as it gets
  • use of off-site New Orleans Athletic Club included in rates

    Cons

  • breakfast is delicious, but it costs extra, and menu options are limited
  • several rooms are accessible by steps only

Fodorite Reviews

Average Rating:  

Soniat House Review

Many regular New Orleans visitors consider this handsome oasis the city's finest hotel. Three meticulously restored town houses that make it up were built in the 1830s. The elegant rooms have polished hardwood floors and Oriental rugs; American and European antiques are complemented by contemporary artwork. Amenities include L'Occitane toiletries and goose-down pillows. Some rooms and suites have hot tubs. Exotic plants fill two charming courtyards, where afternoon cocktails and an outstanding breakfast ($) of homemade biscuits and strawberry jam, fresh-squeezed orange juice, and café au lait are served, weather permitting. There's a quiet lounge with an honor bar.

    Hotel Details

  • 18 rooms, 12 suites.
  • Rate includes no meals.
  • Credit cards accepted.
Updated: 03-29-2013

Fodorite Reviews

Average Rating:  
  • Room  
    Décor  
    Service  
    Value  

    Soniat House Review

    I reserved the Soniat House in July of 2010 for the Essence Festival and the room was $675.00 a night. My credit card was billed for one night in advance. I called to downsize because I was traveling alone as oppose to traveling with my family. Now mind you I stayed with them the year before and paid $650.00 per night in 2010. I saw online there were rooms available and I couldn't believe they treated me the way they did. The staff in the evening said it wouldn't be problem and the next morning I was told they couldn't downsize me because they were a small property and they couldn't afford to take the loss. I was so shocked!! and couldn't believe my ears......they could have at least given me half of the last night of my stay....nothing. I can assure you I will spread the word and let Essence Staff and Press to never ever recommend or put this hotel on their website for their event. I will also inform the Jazz Festival employees to do the same. Maybe when we stop staying there and wasting our hard earned money, Soniat will take classes on how to give better customer service for repeated business

    by Anonymous1234, 7/8/11
  • Room  
    Décor  
    Service  
    Value  

    Roach Hotel

    Pros:
    -beautiful courtyard
    -melt-in-your-mouth biscuits
    -great location on a quiet street, but still central
    -authentic overall feel
    -half the staff was lovely
    Cons:
    -very poorly lit common spaces
    -completely out of date decor (at least #18 is, but I'm going to guess there are some nice rooms because we read several good reviews on the hotel before booking)
    -dirty carpet (would recommend slippers to bare feet)
    -some saccrine-coated rude front desk staff
    MAJOR CON:
    -COCKROACH in our room and it was huge...when we let the front know (as nicely as possible because we actually felt bad complaining and chancing hurt feelings and embarrassment) they had a deal-with-it attitude, never once used the word "sorry" and didn't agree to a room change until we were checking out (about ten min after finding the disgusting bug...how long it took us to trow our stuff together and bolt out the door). We would have left regardless, but even one, "I'm really sorry about that." would have helped elevate our parting impressions.

    If you don't mind bugs or already have them in your home, this last con might not matter to you...it certainly mattered to us though.

    by seriously, 2/17/09

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