The suites are arranged around an 11-story, plant-filled atrium lobby where bubbling fountains keep noise levels relatively high; bright rooms use the space efficiently, with separate living rooms with a pullout sofa, four-person dining table, and extra TV. A 24-hour business center, complimentary full breakfast each morning, and cocktails each evening are especially appealing to business travelers. The indoor pool and fitness center are a plus, as is the renowned on-site
restaurant, Osteria Via Stato.
Feb 11, 2014
I'm still trying to make sense of a very frightening experience my children and I had this weekend while staying at this establishment. On our last day at this hotel we noticed a "shady" individual tailing us on the street. We thought we lost him when we went into the local Osco Jewel store across the street from the hotel. We safely made it to our hotel room and breathed a sigh of relief. Not 15 minutes had passed when we heard loud knocking
on our door. With the incident of the man following us in the street still fresh in our minds, we were alarmed and scared at the knocking. We kept quiet, hoping whoever was at the door would just go away. Another round of knocking continued. Again we did nothing. After a few minutes, I tiptoed to the door to peer out the peep hole to see if whoever it was left. What I saw was the man who was following us and another man with him. I then tiptoed to the phone and frantically called the front desk to get help from security. I watched through the peep hole for security to come but the two men left, walking toward the elevators. Security walked by my room but did not stop to enquire if I was ok and the men were gone by the time security walked by. About 15 minutes later, another volley of knocks are at my door. This time a young girl claiming she was house keeping and holding a blanket. I was really frightened at this point. Without unlocking any of the locks, I shouted through the door for her to go away that I did not order anything. She then preceded to insert a key card into the lock. I was really scared now and screamed for her to go away. She eventually did. I immediately called the front desk and reported what house keeping did. He said it must have been a mistake and that she said she did not use a key to gain access to my room. I wonder why she would report that to him when I was just then reporting it? I told him I was really frightened and was unclear on what was going on but I needed a different room. He told me they could not help me because they were full and suggested I put a do not disturb sign on my door. I told him I wasn't going to do that because I didn't know who wanted in my room so badly. Well, we survived the ordeal. We felt like hostages in our room and did not sleep. We checked out by 6am and took a shuttle straight to the airport. What is amazing is that the terror we felt was real and none of the other guests knew. There were children running up and down the hallways, in and out of the elevators unaccompanied, while these two men who meant me and my children harm were there in the hotel. I stay at Embassy Suites hotels all the time whenever I travel. I consider it family friendly. I think much can and should be done about this particular hotel's security. Why can just anyone come off the street into the hotel? It's like an open invitation there. I noticed this on our first morning breakfast there. Each guest is given a number of breakfast tickets based on the number of nights they stay and the number of guests in their party. Presumably these tickets would be given to an employee monitoring the entrance into the breakfast area. Instead, this hotel had a big bowl that the guest is to drop their ticket into. The breakfast area is not monitored. I believe this is a security breach, an invitation to those not staying at the hotel, free range. Embassy Suites, should address and fix this. Another thing, while researching what I experienced, I have learned much about hotel room invasion. It's more common then one would think. I'm lucky I know this but I still feel violated. I think it's because of my false sense of security that Embassy Suites is family friendly. I don't believe this anymore as I also located an article that Embassy Suites employs ex-offenders. Was some of the hotel staff in on it? I can't prove it but the coincidence of room service showing up at my door and trying to let herself in is a little too scary. Finally, parents and fellow travelers beware. Read up on hotel room invasion and never open your door to someone knocking even if they claim to be with the hotel. Stayed February 2014, traveled with family