Signature Lounge Review

Reviewed by bwco from New Jersey on 10/29/09
We followed the advice of another website and went up here for a bite to eat while we were visiting Chicago. It was late afternoon and the restaurant was no longer seating new customers, so we went to get appetizers in the lounge while we took in the view.

This place has some of the worst service that I have ever seen. First of all, we waited on line, while other people behind us in line were seated first, (we were dressed in business casual). The host seemed more like a security guard or bouncer than a traditional host. Never smiled, never welcomed us to the lounge.

After waiting, we were shown to our seats, which were at a counter next to the window. One seat was in on the end and the window was slanted, obstructing half of the view. We were not given the option of waiting for a table or asked if we wanted to wait for better seats.

The counter was not clean, the dirty dishes from the previous patrons were left there and never cleaned up. Since we were not seated at the bar, we assumed a waitress would be coming to take our order. After waiting about 10 minutes, we went to the bar and were told that we would have to order there. We ordered a Pepsi, a hot chocolate and 2 orders of chicken quesadillas. We got our drinks right away and after about 10 minutes, a waiter came out with one order of quesadillas, a knife and no fork. At that point, we were so disgusted with it, we split the order with each other and just ate the quesadillas with our fingers.

Member Rating: 2.2
Ratings details: Food: 2.0 Atmosphere: 5.0 Service: 1.0 Value: 1.0