Sofitel Chicago Water Tower

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Fodorite Reviews

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  Sofitel Chicago Water Tower Review

  Although the Sofitel may be a lovely place to stay, their customer service is just awful. Several times I contacted them, via the website link provided, regarding a reservation I had made for July, 2012. I received no response at all to my repeated requests and questions about cancelling my reservation. The hotel actually charged me the first night's reservation (nearly $200), then refused to respond when I requested a refund. Although I eventually located their reservation and cancellation policies on their website, it is extraordinarly difficult to find. I consider their practices deceptive and misleading at best. I have never, in countless reservations I have made through different hotel websites, encountered this issue. Please beware.

  by mmw, 7/30/12
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  Sofitel Chicago Water Tower Review

  The Sofitel Water Tower is a European hotel in style and size--some will love this, some will miss more space in the room. Overall, my experience left me pleased, having received the level of service and attention to detail that I would expect at a Sofitel.
  
  The room was sleek contemporary in decor--but warm--and with excellent closet space, views, linens, and sound insulation. The bed was exceptionally comfortable! The bathroom was spacious, with an array of lovely L'Occitane products, as well as a deep soaking tub and separate shower.
  
  The bar is a great spot for a drink or two--with many locals coming in for an after work or pre-event cocktail (I used to come in myself when I lived in Chicago).
  
  You can't beat the location--just a block or two off of Michigan Avenue, near plenty of great dining options.
  
  I'd recommend for business or pleasure!

  by masylvan, 11/16/09
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  Welcome style and luxury

  We stayed here for just one night after almost 2 weeks of cheap accommodation in DC and NY and absolutely loved it. Yes it was expensive but it was so excellent. The rooms aren't huge I guess compared to US sizes but it's a hotel not your home. The restaurant was fine too and excellent breakfast.

  by tjhome1, 10/20/08
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  Hotel Nice But Rooms Small

  We stayed here for 5 nights in early December. I thought the rooms would be bigger. Dont get me wrong it was nice, but for the price I would have liked a little more room to move around. The people at the hotel were great though. Very good service.

  by beentravelin, 3/16/07
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  Enjoyable stay

  This was our second stay here. We had an deluxe suite with a wonderful view. The rooms were very comfortable and the hotel is conveniently located. Service and attention could not have been better. We will definitely stay here on our next trip to Chicago.

  by Billee, 12/3/06

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