Creative types design their own handbags (from chic clutches to diaper totes) from tons of fabric and shape options at this superpopular shop housed in a pretty brownstone. Some limited-edition, ready-made bags are available, too.
Jul 24, 2013
My daughter designed a $150 bag on the LILL website. When she received it, we were terribly disappointed. The workmanship was sloppy, seams were poorly sew, and the entire bag was constructed crudely, looking NOTHING at all like it appeared on the website. To make matters were, customer service was appalling. Sara was sweet enough, and would have liked to issue us a refund. But her manager, Alan, got on the phone. He was nasty, refused to answer
my complaint about the bag construction, and insisted on company policy despite the fact that the LILL website simply misrepresents its products. We are now stuck with a $150 credit for a product we don't want . . . Spare yourself an unpleasant experience and shop elsewhere. Company does NOT deliver.