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Hotel Hana-Maui Review

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Hotel Hana-Maui

Member Rating: *** 3.2 | Rate It
  • Price range: $$$$
  • Location: Hana

Fodor's Review:

Small, secluded, and quietly luxurious, with unobstructed views of the Pacific, this tranquil property is a departure from the usual resort destinations on Maui. Here, horses nibble wild grass on the sea cliff nearby. Spacious rooms (680 to 830 square feet) have bleached-wood floors, authentic kapa-print fabric furnishings, and sumptuously stocked minibars at no extra cost. Spa suites and a heated watsu (massage performed in warm water) pool complement a state-of-the-art spa-and-fitness center. The Sea Ranch Cottages with individual hot tubs are the best value. A shuttle takes you to beautiful Hamoa Beach. Pros: if you want to get away from it all, there's no better or more beautiful place; spa is incredibly relaxing. Cons: everything moves slowly; if you can't live without your Blackberry, this is not the place for you; it's oceanfront but does not have a sandy beach (red- and black-sand beaches are nearby).

  • Hotel Details: 69 rooms, 47 cottages, 1 house
  • In-room: refrigerator, no TV, Internet.
  • In-hotel: 2 restaurants, tennis courts, bar, pools, gym, spa, public Wi-Fi.
  • Credit Cards: AE, D, DC, MC, V
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Member Reviews & Ratings:

Toto, I don't think we're in Kaanapali anymore.

Posted by iamq from California on 4/4/08
I find all the grousing and complaining about this hotel amusing. I am not a high maintenance resort person, so maybe that is why I love this place so much. It is gorgeous, quiet and tranquil. I thought the service was very good, but then I don't need to be or expect to be waited on hand and foot. Evian spritzers need not apply here. The food is not five star, but it was a solid "B" or higher. The property is gorgeous. I am glad that I never read the reviews here before I went as I would have been stressed out for no reason.

Room: 4.0 Atmosphere: 5.0 Service: 4.0 Value: 4.0 RATING: 4.2

Wildly Overrated

Posted by Waterman from Chicago, Illinois on 12/28/06
We read the glowing reviews and noted the stellar rating on Zagats, so our expectations were high. But we didn't dig deep enough, apparently. We should have visited Fodors! As another reviewer noted, the main issue is service. The room service was timely and professional, but the restaurant service was poor. The tattered hotel guide indicated that breakfast in the restaurant was available through 10:30am. I showed up at the hostess desk at 10:15. Thankfully she was there. Unfortunately, she was engaged in a personal telephone conversation and couldn't be bothered with me. She just stared at me as she continued her call. Discouraged for the moment, I ventured into the bar, where a number of uniformed employees had congregated and were apparently having drinks. I entered looking bewildered. They looked up momentarily from their drinks, then when back to their socializing. Not one of them said "How can I help you?" On returning to the main restaurant, the hostess' phone conversation continued. I finally went into the restaurant to find someone to help me and succeeded in finding a polite, helpful server. Though $30 for two cups of coffee, a bowl of fruit, and some banana bread is a little steep. There are hundreds of better ways you can spend $700 per night than this.

Room: 3.0 Atmosphere: 2.0 Service: 2.0 Value: 1.0 RATING: 2.2

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