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The Westin Maui Resort & Spa Review

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The Westin Maui Resort & Spa

Write a review | Avg. member rating: 1.8/5

Fodor's Review:

The cascading waterfall in the lobby of this hotel gives way to an "aquatic playground" with five heated swimming pools, abundant waterfalls (15 at last count), lagoons complete with pink flamingos, and a premier beach. The water features combined with a spa and fitness center and privileges at two 18-hole golf courses make this an active resort—great for families. Relaxation is by no means forgotten, though. The 15,000-square-foot Heavenly Spa has 16 treatment rooms and a yoga studio. Elegant dark-wood furnishings in the rooms accentuate the crisp linens of the chain's "Heavenly Beds." Rooms in the Beach Tower are newer and slightly larger than those in the Ocean Tower. Pros: complimentary shuttle to Westin Kaanapali Ocean Resort Villas and to Lahaina, where parking can be difficult; activity programs for all ages; one pool just for adults. Cons: you could end up with fantasy overload; can seem a bit stuffy at times.

  • Hotel Details: 758 rooms
  • In-room: Internet.
  • In-hotel: 2 restaurants, bar, children's programs (ages 5-12), pools, gym, spa, beachfront, Wi-Fi hotspot.
  • Credit Cards: AE, D, DC, MC, V
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Member Reviews and Ratings

Reviewed by jp2903 from Illinois on 1/4/09
...we did ten months prior to arrival (and they immediately charged us over $3000). Upon arrival we found that we were placed in a room with a view of the ugly high rise on the opposite side of Whaler's Village.

The front desk clerk told us with a straight face to walk out on the balcony and look to the left. That was considered an ocean view room.

Also note that we are Starwood Platinum, the highest loyalty level. If they treated us this shabbily (and remember this was not a last minute reservation) they will do it to you.

As an aside, I had four encounters with the concierge "service." Each time they were unfriendly and in some cases even rude. They will contact you before you arrive and offer you a gift. Please know that they want you to stop by so they can rope you into going on their vacation club (aka timeshare) tour. The gift? A box of chocolates so old they had turned white and powdery.

Member Rating: 1.8
Ratings details: Room: 2.0 Atmosphere: 3.0 Service: 1.0 Value: 1.0
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