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The Ritz-Carlton, Kapalua

Exterior

At a Glance

    Pros

  • luxury and service you'd expect from a Ritz
  • many cultural and recreational programs

    Cons

  • expensive
  • can be windy on the grounds and at the pool
  • the hotel is not on the beach and is far from major attractions such as Haleakala

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The Ritz-Carlton, Kapalua Review

One of Maui's most notable resorts, this elegant hillside property features luxurious service, upscale accommodations, a spa, restaurants, and pool, along with an education center and an enhanced Hawaiian sense of place. Guest rooms and 107 one- and two-bedroom condominium residential suites (some of which are available for rent) are decorated in themes incorporating the rich colors of the ocean, mountains, and rain forests that surround the resort. Residential suites are in a separate wing but not on a separate property, so all the amenities of the hotel are easily accessible. The elegant spa facility includes a fitness center, yoga studio, 15 treatment rooms, private outdoor shower gardens, and Hawaiian design elements. Set amid the lush grounds of the resort, the multilevel pool and hot tubs are open 24 hours, and children have their own pool area. The Environmental Education Center features Jean-Michel Cousteau's "Ambassadors of the Environment" program, and the hotel also has a full-time cultural advisor who instructs employees and guests in Hawaiian traditions. Although not set directly on the sand, the Ritz does front D.T. Fleming Beach, recognized as one of Hawaii's best.

    Hotel Amenities

  • 463 rooms.
  • Restaurants, bar, pool, tennis courts, gym, spa, children's programs.
  • Rooms have: a/c, safe, Internet, Wi-Fi.
  • Rate includes no meals.
  • Credit cards accepted.

Member Reviews

  • SantaClausDesk, from Texas
    5/28/10

    BE VERY CAREFUL, three different service incidents in 5 days, not the “Ritz” way, especially when the room rates have not come down accordingly. When I expressed the concerns one employee admitted that “they were experiencing problems”. Food (sandwiches) taking an hour in the pool for lunch, drinks did not come together but 30 minutes later, charges for in room not deducted after their own front desk employees confirmed verbally that they would credit and a couple more stories from us and other couples that attended with us… On top they tried to charge a movie and another $80.00 item.. The management team here is clearly focused on achieving their revenue/bookings and cost targets while compromising the old Ritz way... On top they're also making their great staff look bad as they have to face the customers. Folks, I don’t have time to post but had to do it for this stay and will get the word out as broad as I can, shame on the management staff at this hotel, Ritz corporate needs to review this one and I'll make sure a letter goes to them also.

    Ratings details: Room: 4 | Atmosphere: 4 | Service: 1 | Value: 1
  • bigredjohn, from Kansas City
    3/4/08

    We spent five nights here in late February and early March, and the place is fabulous. Yes, it's expensive and the beach requires a walk (or a cart ride, which they readily provide). But the hotel is quiet, gracious, classy, and relaxing. We had one problem, the in-room safe didn't work at first, but they quickly fixed it.

    Ratings details: Room: 5 | Atmosphere: 5 | Service: 5 | Value: 1
  • dawnstef, from Los Angeles, CA
    1/11/08

    this is the best of all the resorts on maui. absolutely beautiful. the club level is work the extra cost - great staff and food presentation!

    Ratings details: Room: 5 | Atmosphere: 5 | Service: 5 | Value: 4
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