Marriott's Ko Olina Beach Club Review

Reviewed by dawnstef from Sherman Oaks, CA on 9/15/07
My husband and I just returned from the Beach Club at Ko Olina. We were there on an invite from Marriott to look at the property and consider purchasing. We loved the room (it is massive) and in excellent condition. The service was very good and everyone was exceptionally friendly. It is very far away (especially during high traffic periods) from most everything on Oahu, but if you want to just zone out at the beach and see amazing sunsets - then this is the place for you! The main drawback for us was the fact that the pools are very unimpressive and the beach lagoons are kind of boring after awhile to swim in. Also, there is a massive industrial power plant to the east of the property - far away, but always visible in the distance. I would return here if we were invited back on a package again - but I don't see why anyone would spend the money to own one week here.

Member Rating: 4.4
Ratings details: Room: 5.0 Atmosphere: 4.0 Service: 4.0 Value: 4.0

Reviewed by I_luv_Hawaii from New York, New York on 1/14/07
We stayed at the Marriott Ko Olina for two nights at the tail-end of our trip in Hawaii(Dec 28-30, 2006). What a disappointment! Although the hotel is fairly new with well-appointed rooms the service is sorely lacking. We checked in at 4pm, an hour after check-in time, and our room was not ready. We were given keys to our room at 5pm only to find that our bags had not made it to the room. After calling the frontdesk 3 times, the bellhop finally delivered our bags an hour and a half later. Also, the bellhop noticed we didn't have a luggage rack in our room and offered to bring us one. We never saw him again. It only got worse from there. We decided to utilize their shuttle service to visit the giftshop at the JW Marriott. The shuttle supposedly runs every 15 minutes. We waited approximately 45 minutes for the shuttle, which never arrived, and ended up walking a little over half a mile to the giftshop. Our overall experience at this hotel sucked. Unless you're staying here for free, don't bother. Stay somewhere else.

Member Rating: 3.0
Ratings details: Room: 4.0 Atmosphere: 3.0 Service: 2.0 Value: 2.0