Fairmont Orchid Hawaii

It's always easy to provide a bad review. A good review means that the glass is always more than half full. This resort has a great surrounding, terrific rooms and better than most restaurants. The service and staff are impeccable regardless of their roles. Everything was so great that we are doing it again a second year in a row. Thanks Orchid. Looking forward to enjoying another terrific stay at a world class resort!

I usually find Fodorites to be accurate and truthful, and despite their bad comments regarding this hotel, for some reason I chose to ignore them. What a mistake. The hotel grounds were beautiful, and the Brown's Restaurant was fantastic, but this did not make up for the incredibly poor service from the disgruntled staff and the decrepid shape of the rooms. (eg., Leaking toilet, clogged shower which overflowed into the bathroom when you tried to use it, peeling wallpaper, etc). You definitely do not get what you pay for at this hotel. The new owners seem interested in charging as much as possible to get as much money out of their customers before they go running off to the bank. You know its bad when you overhear several of the staff complaining about what an awful place it is to work. Stay away from here!

If a 450 room hotel with ethan allen furniture is your thing, this is the place to go and spend $1200 a night -- the cost of a one bedroom suite. Breakfast was good, the staff was unfailingly nice but it's a huge impersonal hotel swarming with people. It's one of those places where the chairs by the pool or on their tiny "beach" are all taken by 8am. We could have been in Florida or the Caribbean or Arizona. The service in all of the restaurants was ridiculously slow and the food while edible was nothing special. This is the place for the McMansion people.