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Sheraton Keauhou Bay Resort & Spa Review

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Sheraton Keauhou Bay Resort & Spa

Address: 78-128 Ehukai St., Kailua-Kona, HI, 96740 | Map It
Phone: 808/930-4900
www.sheratonkeauhou.com

Price range: $$$
Location: Kailua-Kona

Write a review | Avg. member rating: 2.6/5

Fodor's Review:

For the big-resort style of the Kohala Coast at a less astronomical price, the Sheraton is a good bet. Longtime Big Island visitors might remember it as the old Kona Surf. Left empty for several years, the hotel still shows some of its wear and tear (in order to keep it as close to the ocean as possible, the Sheraton had to work with what they had—no demolition allowed), but the new owners have gone to great lengths to restore it to its former glory. The lobby, with floor to ceiling windows and carved marble architectural elements, is particularly stunning, and the well-designed restaurant Kai serves a limited but excellent menu. The only remnants of the old hotel in the bright and modern Sheraton rooms are the small and unimpressive bathrooms. On the upside, many of the rooms have great views of the bay, and all have the Sheraton's signature Sweet Sleeper beds, which ensure a good night's sleep for all but the most insomnia-ridden guests. The big selling point for those traveling with kids is the pool, which can only be described as massive, and is one of the coolest on the island, with a slide, waterfalls, and an ocean view. The resort also has a full-service, oceanfront spa (Hoola), a highly acclaimed new luau, an oceanfront wedding area, and the Manta Ray Experience, which allows guests to view manta rays nearly every night (provided the rays cooperate). Pros: fantastic pool, manta rays on view nightly, resort style at lower price. Cons: no beach, only one restaurant.

Hotel Details: 511 rooms, 10 suites
In-room: safe, refrigerator, Internet, Wi-Fi.
In-hotel: restaurant, tennis courts, bar, pool, gym, spa, water sports.
Credit Cards: AE, D, DC, MC, V

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Member Reviews and Ratings

Reviewed by USCobra from the OC, California on 7/20/07
We stayed during the middle of June 07 and had a great time after a couple of minor setbacks. We received a room overlooking the pool, which was too loud for a napping infant and they gave us a bay view room. It turned out to be very pleasant to look over the bay and up at the volcano with some hot java in the morning. As it turned out the luau at night was right below us, this was acceptable to us and fun for the kids. The pool was awesome for the kids, and they stayed in for most of the days we were at the hotel. The big slide was fun for kids and the adults. The pool bar food was good, basic beach fare. I was partial to the Kona longboarder, at least one per day while on vacation. We didn't eat dinner at the hotel, but found some good place in Kailua and locally on our own. Hotel staff was very helpful when not busy, and they could answer all my questions, get me my newspapers, more room coffee, more towels, etc. The self parking was a bit far, so consider valet, i ended up getting the car and picking the family up at the lobby. The grounds were nice to walk around, there's a couple of gardens, lots of grass for the kids to play on, manta rays at the bar deck at night, and i even saw a turtle on the rocks. I didn't make it to the spa or workout room, but they looked as nice as any gym/spa, with new machines. They did have pool tables, foosball, ping pong by the smaller pool which helped kill some time while waiting for the others to shower and dress. Although there aren't any beaches like here in california there was awesome snorkeling, more turtles and fish than maui and lanai. Amazing landscapes to see, volcano, waterfalls, old lava flow, rain forests. Now if someone could get me some trojan tix...

Member Rating: 3.4
Ratings details: Room: 3.0 Atmosphere: 4.0 Service: 3.0 Value: 4.0

Reviewed by giorgiorossi from Los Angeles on 5/28/07
The hotel was actually NOT on the beach as described on the website and we find this unacceptable ! We have 2 small kids and booked the hotel because we wanted to stay on the beach. We complained with the manager and all we got is "...we are sorry if you were not given the correct information !". We filed a complaint with Starwood and were told that there was a mistake in the description on the website ... how convenient ... Not a great response from Starwood either !
Some of the romms have been remodeled while others look very tired. Will never go to this hotel again ! Not worthy. The manager has no idea of what "customer service really means !