Overlooking downtown Hilo and the ocean beyond, this inn sits next to a 120-foot waterfall that tumbles into a 300-foot-wide natural pond—ripe for swimming, conditions permitting. Powered by its own hydro-electric facility, the compound consists of a main residence with four guest rooms, the six-bedroom Harmony home, and the three-story Pagoda Guest House, with a bedroom and 1½ baths, perched near the cliff above the falls. All rooms have private baths. There's also a gym and workout facility. A full breakfast with Hawaiian fruit, eggs cooked to order, and Belgian waffles is served daily.
Jun 1, 2012
I tried to make a reservation here on-line, but twice, about an hour apart, got the reply ""Http/1.1 Service Unavailable". I phoned for a reservation and the phone rang and rang without answering, and finally the fax machine turned on and blew my ear off. I sent an e-mail saying that I made a reservation someplace else because they didn't seem to care about my business. I'm not about to make repeated calls or check back in in a couple of days
to see if his server is back on-line so that I can give him my money. About 35 minutes later, Len Sutton calls me screaming, and tells me to "Go f___ myself" before I hang up on him. Now I understand why the place was advertised as for sale in the local newspaper. Do you really want to pay hundreds of dollars to be cursed at?
Jan 18, 2011
we had pagoda guesthouse for one night. i have to discourage people to go there due to several things... 2 front doors of the guest house we stayed in both doesn't have lock on it, believe it or not, everyone can open the door from outside and get in the room at night! I was obliged to keep vigilant in the ebd at that night so barely wen to sleep. Furthermore, there is 1 inch to 2 inch wide gaps between the front door/screen door with the door
frame which let insects in the room at night. I got several bites at that night and it was horrible and sleepless. I communicated this to inn owner thru telephone and email but they didn't either acknowledge my complaint or offer any recovery plan. they simply denied there is no bug or mosquito in the room which is obviously a lie. besides, they promised they will send person to the house for cooking the breakfest, but they failed again. I was astonished at their indifference of guest experience.
May 21, 2009
This place is a bargain and the location is exceptional. Great view of a waterfall, one of the prettiest on the island. Close to Hilo but completely isolated. The owners are very nice but give you space and privacy. A computer and TV are available to guests in the lounge.