W Atlanta

A botched check in and a check out on the day we were attending the wedding we went to Atlanta for. Apparently the staff are unable to comprehend or process an early check in. Dirty/broken room furniture. Terrible house keeping. Broken ac. Exposed hanging nuts and bolts on walls where I assume something was previously hanging. Room service was served on a tray and I sat on the floor next to the coffee table to eat, now I know why the furniture is stained. Signature rain shower rained on everything including the ceiling but not us. The signature tub needed to be cleaned and/or replaced. The windows were so dirty we couldn't see out of them and the curtains were hanging off the hooks. Check your bill people. We had originally booked with a buy two get one free and they charged us the full rate for every night, however, I did clear up the billing problem after 4 trips to the front desk,lots of eye rolls and irritated staff. I rated the service as 1 which is poor with the exception of the luggage/shuttle service guy and the restaurant/bar staff which were a 5 -excellent. I think this was the worst hotel stay of my life. The worst. EVER. Don't go if you don't have to.