The Florida Keys Hotels

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Guidebooks

Pier House Resort and Caribbean Spa

At a Glance

    Pros

  • beautiful beach
  • good location
  • nice spa

    Cons

  • lots of conventions
  • poolside rooms are small
  • not really suitable for children under 16

Fodorite Reviews

Average Rating:  

Pier House Resort and Caribbean Spa Review

The location—on a quiet stretch of beach at the foot of Duval—is ideal as a buffer from and gateway to the action. Its sprawling complex of weathered gray buildings includes an original Conch house. The courtyard is riotous with tall coconut palms and hibiscus blossoms, and rooms are cozy and colorful, with a water, pool, or garden view. Six top-of-the-line suites extend over the water with sunset views. Rooms nearest the public areas can be noisy.

    Contact Information

  • Address: 1 Duval St., Key West, FL 33040 | Map It
  • Phone: 305/296–4600; 800/327–8340
  • Website:
  • Location: Key West

    Hotel Details

  • 116 rooms, 26 suites.
  • Rate includes no meals.
Updated: 03-26-2013

Fodorite Reviews

Average Rating:  
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    Décor  
    Service  
    Value  

    Why don't they hire Americans ?

    Just got back from our stay in Key West. Service was terrible at Pier House as well as almost every other hotel, restaurant , and bar run by the hotels (Westin, Hyatt, etc ). ALL the service people are foreigners from Eastern Europe or Asia with a surly, unfriendly attitude toward the patrons. Obviously, there were notable exceptions, but the general rule was that WE felt like WE were the foreigners in Key West.Strange. These staff definitely need some training !

    by bagennet96, 4/17/08
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    Décor  
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    Value  

    Not Worth the Money

    Have stayed here three times. Keeps going downhill. Staff is very unfriendly. Called concierge twice. Had to leave messages and never got a return phone call. The overall appearance of the property is rundown. No music playing at the beach bar. We felt like we were at a retirement village. Will not stay there again!!

    by ChrissySue, 2/13/07

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