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Northeast Coast Hotels

Omni Jacksonville Hotel

  • 245 Water St. Map It
  • Casual Chic


  • Four-diamond onsite restaurant
  • Downtown location
  • Large rooms
  • Rooftop pool
  • Great kids' offerings


  • Congested valet area
  • Restaurant pricey
  • Can be chaotic when there's a show at the Times-Union Center across the street

Updated 04/24/2014

Fodor's Review

Jacksonville's most luxurious and glamorous hotel last underwent a major update in 2011—right down to new flat-screen HD TVs in its chic, spacious guest rooms—with more work in 2012. A splashy marble-floor lobby leads to the reception area, an upscale lounge (J Bar), and Juliette's Bistro, with cozy banquettes and tables that bask in the airiness of a lofty atrium. The Omni has maintained its 400-employee workforce despite the economic downturn, so its trademark service

is still up to par. Bell service is exemplary; many porters have 10-plus years on the job, so they can and will happily help you find just about anything.

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Hotel Information


245 Water St., Jacksonville, Florida, 32202, United States

Map It


904-355–6664; 800-843–6664

Hotel Details:

  • 354 rooms, 4 two-bedroom suites
  • No meals

Updated 04/24/2014

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Fodorite Reviews

Average Rating

By Cindy

  • Service

  • Food

  • Décor

  • Value

Mar 27, 2005

Great Surprise After A Long Drive

We drove in from Maryland and just happened to call this hotel from the road. We got a great rate. Nice Room. Good Service. Only problem was people in the room next to us letting the door bank open and shut until 11:00pm

By Andrew

  • Service

  • Food

  • Décor

  • Value

Oct 11, 2003

Great staff...worn out hotel

I truely enjoyed the service at this hotel but the room was a little worn out and old although it was comfortable it reminds you of 80's type rooms, no internet...small tv..small bathroom...but very nice people


  • Service

  • Food

  • Décor

  • Value

Oct 16, 2002

An Oasis in a Deserted Downtown

I spent over two months in Jacksonville on business, so I got to know the Omni Hotel quite well. While the downtown area can be quite dead after 5PM, the hotel is a real oasis. The staff was attentive and friendly. The rooms were oversized and well appointed. The views can be nice, but be sure to request a river view. I never found anything to complain about the hotel itself. However, the Omni rewards program is a pale imitation of Marriot's

Rewards program. Even still, if I should find myself again in Jacksonville, I would certainly go back to the Omni.

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