Jacksonville's most luxurious and glamorous hotel last underwent a major update in 2011—right down to new flat-screen HD TVs in its chic, spacious guest rooms—with more work in 2012. A splashy marble-floor lobby leads to the reception area, an upscale lounge (J Bar), and Juliette's Bistro, with cozy banquettes and tables that bask in the airiness of a lofty atrium. The Omni has maintained its 400-employee workforce despite the economic downturn, so its trademark service
is still up to par. Bell service is exemplary; many porters have 10-plus years on the job, so they can and will happily help you find just about anything.
Mar 27, 2005
We drove in from Maryland and just happened to call this hotel from the road. We got a great rate. Nice Room. Good Service. Only problem was people in the room next to us letting the door bank open and shut until 11:00pm
Oct 11, 2003
I truely enjoyed the service at this hotel but the room was a little worn out and old although it was comfortable it reminds you of 80's type rooms, no internet...small tv..small bathroom...but very nice people
Oct 16, 2002
I spent over two months in Jacksonville on business, so I got to know the Omni Hotel quite well. While the downtown area can be quite dead after 5PM, the hotel is a real oasis. The staff was attentive and friendly. The rooms were oversized and well appointed. The views can be nice, but be sure to request a river view. I never found anything to complain about the hotel itself. However, the Omni rewards program is a pale imitation of Marriot's
Rewards program. Even still, if I should find myself again in Jacksonville, I would certainly go back to the Omni.