A Bad Night

Posted by Jack from Nashville, TN on 8/2/06

Spent last night at the hotel on my way to the Keys. In the past, this hotel was one of the best in Naples. There was a time when $300 a night seemed fair. I have been vacationing in Naples since 1992 and have spent time at the Hotel every year (Lunch, beach or staying). I decided to make a stop in Naples after receiving a email from the hotel offering a one bedroom suite for $125 a night. Great deal on the surface but after the fire alarm goes off at 4 a.m. for 35 minutes only to go off again at 7 a.m. for another 5 minutes....what a rip off. We have a 4 year old and a 1 year old. The 1 year old takes an hour to get back to sleep after the first alarm and my 4 year old pisses in her pants while in the bed. Needless to say we checked out soon after the 7 a.m. fire alarm. Upon checkout, I was told the fire alarms had been pulled in the same location so it really was not the hotel's fault. I asked and received half off for the night so we paid $65 for our one night stay. I think a proper response would have been no charge and a free night's stay. Considering the consequences on my family..it was $65 to much. Why should a loyal customer have to ask for compensation after a night of hell? The service has gone down hill here and I would suggest folks look elsewhere. I noticed the clients seemed young more like college students so maybe there is more of party scene here. The hotel has a Euro feel now and seems to have attracted some rowdy Germans. Who knows...its August which isn't a busy period for Naples. Lost interest in this place...not to mention the $5 dollar Coke and $10 bottle of water.