The location is key to this hotel's popularity: it's within walking distance of such tourist hot spots as Ghirardelli Square, the Cannery, Pier 39, Aquatic Park, and Alcatraz ferries; bay cruises dock nearby; and it's across the street from a cable-car turnaround. Although the rooms are classic Hyatt—with tasteful contemporary furniture in masculine brown and gray hues—the lobby has a touch of offbeat San Francisco with its mod fireplace surrounded by contemporary
art. The family-centered hotel gave its rooms, fitness center, restaurant, bar, and lobby a massive face-lift and spruced up the moderately sized quarters with flat-screen TVs, and double-paned windows that keep out the considerable street noise. Each floor has a laundry room and the ground floor pool is ideal for dog-paddling kids and sunbathers. The signature restaurant Knuckles also happens to be a historic sports bar, serving fancy burgers and a lavish breakfast buffet. If you happen to be in town during Fleet Week, you might see the Blue Angels posing for pictures in the brightly lit lobby. In 2012 the hotel gussied up its meeting rooms, bringing considerable brightness to its work spaces.
Jan 31, 2003
We booked our reservations at this dump of a Hyatt 4 months prior. Upon arrival the rude desk clerk couldn't locate our reservation. After 20 minutes, she found it (she was spelling our last name wrong, even though she was looking at it on my credit card). Our guaranteed non-smoking king was "unavailable" we were offered a smoking room with two double beds. (So much for that romantic weekend.) When I very loudly complained and asked why my reservation
could not be honored, the manager came our front and told me if I don't like it I could stay somewhere else! He tried to explain that the non-smoking king room I had been promised when I made my reservation as a request only and was not guaranteed. When I showed him my printed confirmation where it clearly stated "Non-smoking king bed guaranteed," he got on his computer and surprize found a non-smoking king. When we got to the room we found not only was the room very small (cramped more like), it was also a wheelchair accessible room, it had no view, no furniture other than a bed, no bathtub, just a walk in shower. The manager sent up some milk and cookies (nice touch but a little to late after the attitude experienced at the front desk) as a peace offering. Would definitely not stay there again. Not worth the money and the location is very noisy.
Dec 30, 2002
This is one of the nicer Hyatts i have stayed in. Cherry wood furnishings and very comfortable beds. I would reccomened this hotel to anyone who wants to stay at Fishermans Wharf.