W San Francisco

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Fodorite Reviews

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  Trendy & Chic in San Francisco

  The decor is very sleek and stylish, the service is exemplary and the food is fantastic! We stayed a week and would recommend the hotel highly if you are looking for an upscale, chic and trendy atmosphere. It's strategically located blocks from Market Street in the financial district, where you can walk to anywhere or catch a bus to the wharf. We thoroughly enjoyed our stay. The hotel staff was friendly, quick to attend to our needs and always eager to offer suggestions on where to visit and dine.
  
  Our flight back to Miami was canceled unexpectedly due to Hurricane Isaac in late August, 2012, after we'd already turned in our keys an closed out our room bill. We ran back to the hotel for refuge for a few days until we would be able to get home. The staff was wonderful, and the manager very receptive to helping us resolve our predicament. He not only found us a room, he upgraded it for us to make our experience even more fabulous! No hassles, no stress, they were great! I cannot say enough about the team at W San Francisco! Well worth every penny.

  by gfgranja, 9/9/12
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  An expensive & disappointing stay

  I visit the Bay Area 3-4 times a year. The W SF used to be a great place to stay but their "whatever whenever" has stopped working. I visited in Dec 2008 and had a fantastic experience. However, their urban chic has worn off and they don't seem able to muster their pleasant and agreeable service. The front desk staff acted disheartened to see me, or maybe anyone, when I arrived to check in. I went downstairs to the lobby on my first morning and a different front desk staff seemed annoyed and diffident when I asked where I could get a cup of coffee since they don't have any in-room coffee maker and none is made available for guests until at least 7am, i.e., he couldn't care less than coffee was important to me -- it wasn't important to him or to the W. Things are beginning to look a bit worn. The goose down comforter had absorbed too many odors to even have on the bed, let alone keep in the room. Otherwise the room was clean and tidy, but on the small side. I've learned that not all "cool corner rooms" are equal in size. Maybe their new motto should be "everything for a price" from the parking at $45/night and charges for in-room wi-fi (seems odd to charge when marketing yourself as chic and hip). I used the Cafe and room service. Service was spotty in the Cafe. Room service food was inconsistent from night to night. If you fell in love with a dish or meal one night; don't expect to get the same quality the next. Probably the worst of the stay is the smell of vomit in the lounge area on Sunday morning. Not my idea of uber cool. It was a pricey disappointment. I was glad I was relieved to check out.

  by pillbug203, 8/10/09

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