At this epitome of cool urban chic, compact and colorful guest rooms come with such homey comforts as upholstered window seats, comfy pillow-top mattresses, and goose-down comforters and pillows; sleek baths sport green-glass countertops and shiny steel sinks. The place is infused with hip energy, owing some of its cachet to the next-door San Francisco Museum of Modern Art: techno-pop pulses in the lobby, bar, and Trace Restaurant, where the massive jellyfish-like chandelier is a destination in itself. The glass-roof pool and hot-tub area, next to Bliss Spa, closes only from 1 am to 4 am, and the Whatever/Whenever concierge desk in the lobby operates 24/7. Upper floors boast excellent views of SFMOMA, Yerba Buena Gardens, and the Bay Bridge. Business guests predominate during the week, but on weekends the hotel attracts families with kids, and pets are always welcome. The accommodating staff will help parents arrange for babysitting and will take your pup for a walk. Fragrances waft throughout the hotel and guest rooms, so sensitive noses should call ahead to request special preparations.
Sep 9, 2012
The decor is very sleek and stylish, the service is exemplary and the food is fantastic! We stayed a week and would recommend the hotel highly if you are looking for an upscale, chic and trendy atmosphere. It's strategically located blocks from Market Street in the financial district, where you can walk to anywhere or catch a bus to the wharf. We thoroughly enjoyed our stay. The hotel staff was friendly, quick to attend to our needs and always eager
to offer suggestions on where to visit and dine. Our flight back to Miami was canceled unexpectedly due to Hurricane Isaac in late August, 2012, after we'd already turned in our keys an closed out our room bill. We ran back to the hotel for refuge for a few days until we would be able to get home. The staff was wonderful, and the manager very receptive to helping us resolve our predicament. He not only found us a room, he upgraded it for us to make our experience even more fabulous! No hassles, no stress, they were great! I cannot say enough about the team at W San Francisco! Well worth every penny.
Aug 10, 2009
I visit the Bay Area 3-4 times a year. The W SF used to be a great place to stay but their "whatever whenever" has stopped working. I visited in Dec 2008 and had a fantastic experience. However, their urban chic has worn off and they don't seem able to muster their pleasant and agreeable service. The front desk staff acted disheartened to see me, or maybe anyone, when I arrived to check in. I went downstairs to the lobby on my first morning and a
different front desk staff seemed annoyed and diffident when I asked where I could get a cup of coffee since they don't have any in-room coffee maker and none is made available for guests until at least 7am, i.e., he couldn't care less than coffee was important to me -- it wasn't important to him or to the W. Things are beginning to look a bit worn. The goose down comforter had absorbed too many odors to even have on the bed, let alone keep in the room. Otherwise the room was clean and tidy, but on the small side. I've learned that not all "cool corner rooms" are equal in size. Maybe their new motto should be "everything for a price" from the parking at $45/night and charges for in-room wi-fi (seems odd to charge when marketing yourself as chic and hip). I used the Cafe and room service. Service was spotty in the Cafe. Room service food was inconsistent from night to night. If you fell in love with a dish or meal one night; don't expect to get the same quality the next. Probably the worst of the stay is the smell of vomit in the lounge area on Sunday morning. Not my idea of uber cool. It was a pricey disappointment. I was glad I was relieved to check out.