Beefeater-costumed doormen welcome you into the regal lobby of this 1928 landmark property, fresh off a $30-million face-lift, while guest quarters are fitted with typical technological amenities yet evoke the era with regal headboards atop beds draped in blue, white, red, and gray. The renovation was just what this place needed, injecting it with new life and energy, and the cumulative effect is of an Italian castle restored to her former glory, with a lobby decked out with chandeliers, Italian marble, velvet furnishings, and a centerpiece bar hugged by silver stools and a pair of Renaissance-inspired murals. Something that hasn't changed is the first-rate location and rich history. Harry Denton's Starlight Room, on the hotel's top floor, is a tribute to faded 1920s glory and is one of the city's best-known skyline bars. Scala's Bistro serves better-than-average food in its somewhat noisy bi-level dining room.
Jan 15, 2010
Kimpton has recently taken over this hotel, and generally speaking I have always been happy with Kimpton. However my last stay here just a month ago was a horror story from the get go. First, upon checking in, my reservation was WRONG. I was supposed to have breakfast vouchers and there was none. Even though I had my printout from my booking on line, they would not honor it, and told me that I had to deal with KIMPTON and NOT THE HOTEL!!!
The hotel could not do anything. Next problem was that the room I booked was NOT what I got. I was to have this nicely appointed room (and I have had it before when I stayed there) and what I got was an old outdated room with a miniature bed barely able to accomodate my 6' length. In addition when I got my computer out to get ready for my meeting in the morning, the Internet was down. They insited it was fine, but after persistance and calling their techinical support, which turned out to be several thousand miles away....after having the call escalated twice, I was able to talk to a tech who said the WiFi equipment was not functioning on a number of floors, and they could not get a repair person there until the next day. I needed WiFi for my meeting, and so I wandered the hotel with my laptop and found a signal 6 floors below. Wandering the service staircase I was struck at how dirty the hotel was. The hotel moved me to another room where WiFi was, but the room was just as bad. Also the pillows in both rooms smelled like B.O. as if sweaty people frequent the hotel...what the hell is that about??? If that was not enough, after all this drama I left my room to get ice for a badly needed drink. The ice machine on my floor was broken. I went to the floor below mine, and it was out of service. I went to 2 other floors before I found an ice machine that worked. Wandering the halls, I was struck by how dirty they were, with meal serving trays littered about. Too many and too late in the eveining to be a result of people who just ordered and finished their dinners. Just as I was ready to sleep (it is now midnight) a large jackhammer noise seems to be coming from the wall. It turns out they scheduled construction work in the middle of the night!!!! The front desk apologized claiming they knew nothing of the schedule until just now and said it will be finished in an HOUR!! 1 am!!!!! They told me they had to go because their phones were ringing off the hook! Until Kimpton gets their act together I would NOT recommend staying at this hotel unless you like a LOT OF DRAMA!!!
Jan 20, 2007
We stayed here Aug. 2006 for my brother's wedding ( held at the hotel ). We had a king room which looked recently remodeled and was very nice. The bed was comfortable and had lovely bedding. The bathroom is quite small but that should be expected in older hotels ( which I prefer for the ambiance anyway ). The hotel is beautiful and the wedding was fantastic. Room service breakfast was great!!