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Best Western Plus Hacienda Hotel-Old Town

Exterior

At a Glance

    Pros

  • airport shuttle
  • well-maintained outdoor areas

    Cons

  • some rooms need renovating
  • complicated layout
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Best Western Plus Hacienda Hotel-Old Town Review

Perched on a hill in the heart of Old Town, this hotel is known for its expansive courtyards, outdoor fountains, and maze of stairs that connect eight buildings of guest rooms. Some rooms were recently renovated to include upgraded linens and furnishings, but all are decorated in a Southwestern style with colorful artwork and wood shutters. Suites include two rooms and a kitchenette. The property is within walking distance of many Latin American eateries, and the on-site restaurant, Acapulco, is popular for its margarita happy hours and Sunday brunch buffet.

    Hotel Details

  • 178 rooms, 21 suites.
  • Rate includes no meals.
  • Credit cards accepted.
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Fodorite Reviews

Average Rating:  
  • Room  
    Décor  
    Service  
    Value  

    what happened?

    We stayed at this hotel in July. We had been here previously and remembered it as a good value and clean hotel. Sadly, that is not the case any longer. Upon entering our room we found a cigarette package crumpled near the TV. The room smelled strongly of bleach and mildew. Our room phone didn't work and when we complained we were told it would be replaced (that didn't happen within the 5 nights we stayed). We could easily hear the people staying upstairs. Perhaps most disturbing, when we mentioned this at checkout we were not even offered an apology. We will not be staying at this hotel again.

    by Tammy_Allen, 9/9/12
  • Room  
    Décor  
    Service  
    Value  

    false advertising; extortion

    This hotel has a good location and a nice look. Be forewarned, though, it's on a steep hillside, and there are many, many stairs to navigate.

    The worst part is the blatant false advertising. Two cases: first, my room was advertised as a "suite", when in fact any normal person would call it a single room. True, there was a half-height partition that separated a tiny area just big enough for a chair and table, but since when does that constitute a "suite".

    Worse is the $5/day "resort fee" the hotel extorts from everybody. I call it extortion because it does not appear anywhere when you make the reservation (and I booked through Best Western's own website), but only when you arrive are you told about it. The reason given for the fee is pathetic, but that's beside the point. It's false advertising for the hotel to agree to a reservation at a specified rate and then add charges when you arrive and when you really have little choice but to accept them.

    by foobarbaz2, 5/1/08

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