Travelers love this terrific beachfront hotel and the ocean views from most rooms; it's a perfect place for watching sunsets over the Pacific. Rooms are redecorated in a tropical plantation theme and have marble counters, plantation shutters, iPod docking stations, flat-screen TVs, and coffeemakers. Each room has either a private balcony or a patio, and eight of the suites have indoor hot tubs. Even the smallest room is fairly large. The friendly staff works hard to make your stay a comfortable one.
Nov 2, 2013
Made reservations for Jan 2014 and was not able to go on that date so I canceled reservations. Made cancellations on Oct 25th, and by the 30th, I had been charged $324.00 and will now have a bounced check because of it. I called and talked to a"shawn" and he, of course, couldn't find the charge. I then suggested to him that I give him my reservation #. So it gets real quiet on the other end, and he says well, is your reservation # 12345 and it wasn't
that of course. I had been sent about 3 different reservation/confirmation #s and none of those were it. So I again gave him the one I had and he found the charge.And he said, oh you were refunded the money on the 30th!!! He starts to argue with me that his "system" states I was refunded the money, when In fact it was the 30th that the money was taken out. Then I asked, and why do I have so many different reserv. #s? His response: oh well you made this online at the pacific terrace website and that's not our website!!!! What! Who's is it I asked. Well... Uh... It's ours but not ours. So now I must wait till tomorrow for the "manager". I never received any receipt stating I had been charged that amount. I cancelled the reservation over the phone and the person at the front desk of the hotel never mentioned any charge or refund. I believe that with all the different reservation and confirmations numbers, that I was charged for someone elses stay because the amount I was charged is not all all close to the room charge.I hope whom ever stay it was had a good time. Its scary that this hotel seems to think its ok to charge credit cards without notice or any reason at all.What's even worse is I was basically called a liar when I said I had a charge and he said that there was none. And then I had to tell him how to do his job. Be very careful with this place and watch your statements carefully if you stay here or hold a room. If you do stay here, I hope your credit card company has a good claims department. Best yet, avoid this hotel altogether and save the headache. Spoke with day manager and there is a 1 day charge upon booking. Of the three confirmations I got, (all with different confirmation #s), the only mention of charges is buried deep in one of the confirmations...with size 9 font. "A deposit of 1 night's room and tax will be charged at time of booking." Its dangerous though as the "deposit" amount is never told to you. They can easily over charge you as you are never agreeing to a set fee. And most importantly, when I CALLED to cancel and spoke to someone, they never told me I would receive my money back, that I was even charged, and when I would be credited back the money. There is also no receipt sent of this charge or how much it is. I never was told the amount when I booked online.... which is dangerous as they can charge whatever they want on your card. The policy is dumb, what hotel charges you when you havent even stepped one foot in the door. I can see if they charged me if I never cancelled and didnt show, but they are putting the actual deposit through even before you arrive. They have my credit card on file and can easily charge if I dont show...., why feel the need to put the charge through when I've followed the rules and cancelled well in advance. At this time, I still am missing the $300+.