La Quinta Resort and Club

We stayed at the La Quinta Resort over Labor Day weekend. It was an experience my wife and I will never forget and not in a good way. We checked in Saturday evening and got to our room around 8PM. We ordered some room service and my wife took a bath. At around 10PM we heard a cats meow coming from inside one on the interior walls of the room. We called maintenance and someone arrived a short time later. The hotel worker opened up the wall in two different places and we discovered a small kitten. We tried to retrieve the kitten but he was very frightened and somehow climbed up the wall and into the attic space of the room. The worker went into the attic to once again try to retrieve the cat.
An hour later the drywall mess was clean up but the cat had not been recovered and was no ware to be seen in the attic.
Around midnight the cats meow returned but this time in a different wall. We called the front desk and they said maintenance was no longer on the property but they would send someone from security to our room.
After several calls to security, the front desk and even the hotel manager who was at home no one ever came to our room. My wife was freaked out about the cat inside of the wall. At one point during a phone conversation with security they admitted THEY KNEW THERE WAS A CAT IN THE WALLS OF OUR ROOM earlier in the day.
At 3AM no one from the hotel had come to our room and my wife and we decided to make the two hour drive home back to Orange County.
The response from the hotel was less than acceptable. They end up not charging us for the room service and hotel room for the night. THAT WAS IT.
I’m 45 and have travel all my life on business and have stayed a couple of thousand nights in hotel rooms all over the world including 45 nights in Hilton hotels just this year. This was by far the worst experience I’ve ever had at a hotel property. This hotel is managed by Hilton BTW.
The Hilton Corporation should fire all of the top management at this hotel. They clearly are not competent to run a hotel.
I’d encourage anyone not to stay at this hotel especially if you’re a cat lover. Try the Hyatt down the street a couple of miles.

Beautiful setting and great privacy. Great golf and tennis. Grounds are well tended and gorgeous. Views of the mountains great every where. Outstanding accommodations in the private villas. Best resort in the valley.

Beautiful grounds, very snappy service, unique property. Yes, a renovation is probably due soon. And don't complain about resort fees and add-on charges - they are standard. If little charges bug you, go to a tacky all-inclusive.