Terranea

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  who would of thought!

  This was the old location for Sea World, its amazing the property and what they have done with it, the location is spectacular and the food is fantastic!, the location is really good during whale watching season! really its so relaxing im wanting to go back again soon.

  by sinyurita, 9/11/12
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  Terranea Review

  First let me put my review into perspective with the facts: 1) I stay at several hotels/resorts several times a year, ranging from 3 stars to 5 stars. 2) While I read them and take them serious, I typically never write reviews - I was so disappointed I was compelled to do so here. There are certain expectations when you are staying at a 5 star anything. Think Ritz Carlton, Four Seasons, Beverly Wilshire - all less expensively! 3) We stayed for a week - this is our final day and I can't wait for my vacation to be over. This was the first vacation that I've taken in a while where I was able to completely check-out of the office - total waste.
  
  Off to a good start: We arrived about 2 p.m. We were greeted with a glass of champagne. Nice touch. I was eligible for an upgrade, but the front desk man talked me out of it. The bellman transported our luggage to our room. The room was smallish, with smallish double beds. The carpet had spots - not expected at a 5 star hotel/resort. I felt I could live with it. Our room was overlooking the pool - with tons of very loud, happy children swimming about. As a parent, if my kids were still small, this would have been fine, but I explicitly said that I was looking forward to relaxing on the patio. That couldn't happen. Even when I would get up early before everyone arrived to the pool, my next door neighbor chain smoked cigarettes the entire time. So far, not the 5 star experience I've had at true 5 star establishments.
  
  The room: The room was covered in dust. It looked as if it had never been dusted. I asked that the room please be dusted. You go on vacation to escape the worries of daily chores, not to pay top dollar to spend a week at a place that is more unkempt than your home. When we returned to our room, nothing was different, still dust everywhere. I left a very big tip, with a note to 'please dust'. When I returned to the room, tip gone, still not dusted, and not vacuumed either, crumbs and hair from the morning still on the floor in the sleeping area and the bathroom, so I just did it. They also didn't leave any fresh towels. None. So, I had to wait 15 minutes before I could shower in the evening. Really wanted to soak in the tub (as advertised) - room only had a shower - no tub. Disappointed.
  
  The amenities: If you plan to do anything other than take the kids to the pool, prepare to pay dearly on top of the '5-star' nightly rate. All I truly wanted to do was use the gym. I prefer to workout at night. The fitness center closes at 8 p.m. Disappointed again. Went to the concierge to arrange for spa services and discuss outdoor activities. I had to wait 20 minutes for him to complete a personal call. Want to know how I knew it was personal? He said several times: "Oh, yeah, I have that paperwork at home." So, I just left to figure it out on my own. 5-Star? None like I've ever experienced. No overview of the property, no information on the restaurants, no overview of the amenities. We are spending our final night on vacation at the Ritz Carlton. I hoping to have a least one night of this stay feeling like I'm truly on vacation.
  
  If you are want to bring the kids to play in the pool, this may be fine for you. If you are coming for a short stay (2-3 days), this may be fine for you. If you are truly accustomed to 5 - Star service, accommodations, and amenities - stick to the proven 5 -Star establishments. I can't tell you how disappointed I am. Very, very, very disappointed.
  
  If this is your first '5 Star' experience, they may be able to trick you into thinking you are truly getting a 5 Star experience. If you have experienced 5 Star before, you are sure to be disappointed, so manage your expectations appropriately. I know I sound "high maintenance", but it truly isn't the case. But, I certainly didn't get what I paid for. And, if you're like me - work hard and truly need the luxury of 5 Star, I don't want you to be disappointed like me.

  by WinniferC, 4/7/12

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