My wife gave birth three months ago by Cesarean section and we had our family in from Chicago staying around the corner, at the Ramada Inn West Hollywood on Santa Monica Boulevard. I am a pediatrician and teach on faculty at UCLA. When we stay at hotels in Los Angeles, we usually stay at The W in downtown Los Angeles, or in Westwood as we’re Starwood Preferred Guest members, but because my family couldn’t afford the W, we had them stay in the most convenient and cost effective hotel in our neighborhood so that they could attend the joy of my daughter’s birth.
Unfortunately, my wife had an experience this morning with the Ramada Inn West Hollywood that leaves me furious. She took a short walk with our infant in her stroller and had to use the restroom in a hurry. My wife has had complications after her C-section, including bleeding. She stopped in the Ramada Inn West Hollywood and saw a women’s restroom four feet from the front desk. She asked the Front Desk clerk (a blonde guy) whether she might use the restroom.
This employee told her, “no, it’s for registered guests only.” My wife told him it was an emergency. She said that she had just had a baby. He peered around the corner to verify that there was an infant in her stroller. “Ma’am, there’s a Starbucks around the corner.” My wife told him she was bleeding. “If you’re bleeding, you’ll need to walk down to the Emergency Room at Cedars-Sinai hospital.” My wife begged him to use the restroom quickly and was told no. She took a step toward the restroom. The employee looked to his right and left and asked, “ma’am, do I have to call security?” My wife left in tears.
After working up the courage to return to ask for the employee’s name, she was greeted by another Front Desk clerk named Amir. She asked for the blonde man’s name. “Adam.” When she asked for his last name, she was told that that information is privileged and for registered guests only. My wife told Amir that her sister-in-law and her family had just stayed in the hotel. “What’s their last name?” She told him my sister’s last name and he looked through his computer to tell her, “No, ma’am, no one by that name has ever stayed here.” She asked to leave a comment. He began to hand over a comment card sitting on the Front Desk, and then snatched it back. “Comments are to be left by registered guests only.”
My wife left again terribly upset. She’s upset by the way she looks and feels after her pregnancy. She feels as if she was treated like an insane homeless person waiting to vandalize the restroom. Our family has stayed here in the recent past, but you can be sure that neither our immediate nor our extended family will stay here ever again.