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The Ambrose Review

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The Ambrose

$$-$$$, Santa Monica

User Rating: **** 4.2

Fodor's Review:

An air of tranquility pervades the four-story Ambrose, which blends right into its mostly residential Santa Monica neighborhood. The decor incorporates many Asian accents, following the principles of feng shui. Management prides itself on following "green" principles -- cleaning products are nontoxic and water use is reduced. Social consciousness here also means comfort -- rooms have deluxe, chenille throws, Italian linens, Frette towels and robes, and a minibar with health-oriented elixirs. Windows are double-paned for quiet; upper floors have partial ocean views. Room service and the breakfast buffet include healthy choices. A vintage London taxi is on call for free short jaunts in the area.

Member Reviews & Ratings:

Beautiful Hotel - Strange Encounter

Posted by Damon from San Francisco on 2/27/06

After really looking forward to staying at this socially progressive, beautiful, Asian inspired hotel my wife and I had the strangest encounter we have ever experienced... We were actually yelled at and cut-off from speaking by the night manager at the front desk when we arrived to check in. It began when we (very politely) pointed out that we had reserved a room with a King Size bed (rather than two Queens).Suddenly he got very upset and visibly angry... he immediately started yelling at us that he did not have any other rooms... even when we tried to calm the situation and tell him that we were fine with the room and that we didn't understand why he was yelling at us... he just cut us off and started becoming even more agressive!! It was so alarming and bizarre that we simply did not know how to react! Here we are - checking in to a beautiful zen-like hotel... to enjoy a nice weekend with our closest freinds - and suddenly we are being yelled at by the person who is supposed to be welcoming us!! He could not have cared less about offending us so dramatically... and told us so!! He must have been having a really bad day... but we are certainly the ones that paid for it! We have never had an experience like this in our lives... we are a married, professional, 40+, buddhist, caring couple... but after this encounter we simply could not in good conscience give the hotel our money and in the end... with much regret, had to forego our stay. All I can say is be careful!!
ROOM: 5.0
ATMOSPHERE: 5.0
SERVICE: 1.0
VALUE: 5.0
RATING: 4.2

 

INFO

  • Address: 1255 20th St., Santa Monica, CA, 90404
  • Phone: 310/315-1555; 877/262-7673
  • Fax: 310/315-1556
  • Web site
  • Hotel Details: 77 rooms
  • In-room: safe, refrigerator, Internet, Wi-Fi.
  • In-hotel: room service, gym, laundry service, public Wi-Fi, bicycles, parking (free), no-smoking rooms.
  • Rate includes: Continental breakfast
  • Credit Cards: AE, D, DC, MC, V

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