The spacious, contemporary rooms here are still gleaming from a total renovation that was completed in 2009. An on-site restaurant and a slew of amenities make this 17-acre property (which includes sister hotel Holiday Inn Express) a popular and practical choice for Channel Island visitors. The hotel sits on the edge of the harbor, a few minutes drive from the national park visitor center and concessionaire boat launches. All of the nautical-themed rooms have flat-screen TVs; most have private patios or balconies. (For the best views, request a second-floor marina-facing balcony room.)
Aug 2, 2011
I got the worst service I can recall in living memory at this hotel. Five potential charges (totaling $380) showed up in my bank account when my room had been provided free by a friend. The desk staff who assisted me not only blamed her colleague, but never explained exactly what these amounts of money were, or whether they would all be removed from my account. She then refused to accept responsibility or apologize on behalf of the hotel for their
mistake. I then spoke to a manager, who merely repeated the same unhelpful information. To that, I was greatly disappointed and asked for the desk staff to reprimanded for her unsatisfactory customer service. Next thing I knew I was approach by the general manager and ask to leave. He claimed that I had harassed his desk staff, he called me a pejorative name, and he accused me of being sexist. I was utterly shocked and amazed by what I was hearing and I was dumbstruck by the general manager's lack of professionalism. For the life of me, I couldn't believe that I was being asked to leave when I was the one who was receiving bad service. I may have been direct in seeking satisfaction for my problem, but in no way was I how he described me. I guess this is just another case, in the extreme, where the customer isn't right anymore.