Phoenix, Scottsdale, and Tempe Hotels

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Guidebooks

The Ritz-Carlton, Phoenix

Exterior

At a Glance

    Pros

  • impeccable service
  • a walkway (under Camelback Road) gives guests easy access to Biltmore Fashion Park

    Cons

  • lacks the golf and spa amenities of other luxury resorts in town
  • can be business traveler–focused

Fodorite Reviews

Average Rating:  

The Ritz-Carlton, Phoenix Review

Known for impeccable service, this graceful luxury hotel doesn't disappoint the interior decorator lurking inside you. The lobby and public rooms are elegantly inviting, decorated with 18th- and 19th-century European paintings and furnishings. Guest rooms and suites are spacious enclaves of luxury with premium mattresses and pillows, Egyptian-cotton sheets, and downy duvets that are even more inviting after the nightly turndown service, complete with fine chocolate. The staff is conscientious and attentive, and the central location means dining, shopping, and entertainment are within strolling distance. Mountain and city vistas can be appreciated from the second-floor terrace, where there is also a heated pool.

    Hotel Details

  • 267 rooms, 14 suites.
  • Rate includes no meals.
  • Credit cards accepted.
Updated: 05-14-2013

Fodorite Reviews

Average Rating:  
  • Room  
    Décor  
    Service  
    Value  

    no longer recommended!

    ever since the Ritz became part of the Marriott chain, it seems that employees in visible positions such as front desk (Olga and male supervisor with major, bad attitude) and cleaning ladies have taken the attitude that this is their hotel and the guest can be happy to get any service at all. I had to carry my own bags because the porter took 30 minutes to arrive, the check-in was so unfriendly, it was appalling. However, the valet was great and up to the OLD Ritz standards. Although I have been a frequent guest previously, I will no longer choose the Ritz in Phoenix. It is imperative for a hotel of that caliber to have the BEST people at the check-in and front desk because they are setting the tone. Housemaids hanging out together in the small hallways, not greeting guests or getting out of a guest's way, is rude and not acceptable. I was really disappointed and have cancelled my group meeting, we are going to a hotel that treats its frequent guests the way one should treat any human being: with respect. The Biltmore is a better choice.

    by Lionel22, 3/15/07

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