About 1 mile from the park's south entrance, this motel lacks the historic charm of the older lodges at the canyon rim, but has more amenities, including a small cowboy museum in the lobby, an upscale gift shop, and one of the better restaurants in the region. Children enjoy the bowling alley, arcade, and outdoor swimming pool. Updated rooms with flat-screen TVs are spacious and furnished in Southwestern style. Those in the rear have a view of the woods. A casual restaurant and a sports bar and grill round out the dining options.
Feb 18, 2008
When we went into our room, I immediately noticed hairs in the bathroom near the shower, on the toilet, and in the sink. This level of cleanliness was unacceptable to me, so I walked across the parking lot to the front desk where we had checked in. At that time, I also mentioned that the toilet wouldn't flush properly, so a maintenance worker was sent to the room to fix the problem. The associate at the front desk was kind enough to show me two other
rooms, but I pointed out to him that they both had the same cleanliness issues. In good faith, I returned to my room and was about to go to bed since it was late. I saw a hair on the pillow, and as I pulled down the comforter, I saw - literally - a clump of hairs in between the blankets, too. I was in complete disbelief, so I took a wad of tissues and brought what I found to the associates at the front desk. They weren't very sympathetic and gave me their manager's card. When I took a shower, I noticed brown spots on the shower curtain, and I observed that the water pressure was terrible. The halls in the hotel were carpeted, and it seemed to me as if they hadn't been vacuumed in quite awhile. The furniture in the room was chipped, the upholstery was dirty, and the carpet was stained. It wasn't at all what I expected. The lobby was relatively nice, but it looked as if was undergoing renovations. In my opinion, it wasn't kept up as it should have been. The continental breakfast required vouchers that were given to us when we checked in. I browsed the selections on the first morning, and there were many rich choices. There was some fresh fruit, but it was already sliced, so it was impossible to grab anything and go. There wasn't any whole fruit, yogurt, granola bars, or cereal boxes. We were in town to hike the Grand Canyon, so we didn't want to waste time at a sit down breakfast. The room had a decent hair dryer, as well as a dispenser in the shower with shampoo, conditioner, and body wash. There was also lotion in a dispenser by the sink. There were plenty of tissues, but there weren't any q-tips. When we were checking out, I explained the cleanliness issues to the supervisor. She was much more sympathetic than the previous associates, and she compensated me accordingly. I was grateful that we only needed the hotel for sleeping since we were there to visit the Grand Canyon. The location of the hotel was very near the entrance of Grand Canyon National Park, which was one of its only positive attributes. I hope future guests at the hotel have better experiences, especially with the cleanliness of the rooms.