Hôtel Nelligan

We had a great time at the Hotel Nelligan. The room on the fifth floor was lovely (fireplace, king bed, double jacuzzi tub) and the service and the staff were superior. I can't recall a warmer staff.
After reading some of the other reviews I was a little concerned but I saw nothing on what was mentioned. The hotel is in the oldest part of the city so the streets are narrow (although not alleys) and the sights and sounds of the city could be heard (although not to the extent of being troublesome.)
We went the day after Thanksgiving and the hotel was decorated for Christmas. Combine that with an early snow and the place was magical.
If you want to stay in a small, intimate hotel in the center of old Montreal, the Hotel Nelligan is a perfect location.

The staff is extremely polite and pleasant. The bar staff is exceptional. The restaurant (Versus) is great. The location is good. Our window overlooked a small courtyard which really was looking at another brick wall, so there was no point in having a window, which makes it dark. The beds are hard ~ like sleeping on the floor. The pillows ~ bring your own! I need a massage after using them. Friday night was great. Saturday night there was a wedding in the banquet room, which happened to be below our room on the second floor. We did not get to sleep 'til 2:30am and we specifically booked the weekend to relax and sleep. The hotel should add more sound proofing and/or put non-wedding guests on the top floors and/or not host weddings.

We stayed at the Hotel Gault two years in a row and decided to try the Nelligan this year. It has a "warmer looking atmosphere", the staff treated us well and the roof top restaurant was nice. We found our Loft Suite very nice but we do agree that you heard more noise due to the location compared to the Gault. Verses was ok.

After a wonderful stay in a Relais & Chateaux property in Quebec City, we were looking forward to continuing our luxurious trip to Montreal. We were disappointed when we were shown to our Hotel Nelligan King Loft Suite that overlooked the alleyway and had a lot of noise that involved trash collection, etc. We asked if it would be possible to switch to a room with a different view, and the Front Office staff never got back to us. While the room was large, the furnishings were not high quality. (Picture a cheap knockoff of Pottery Barn.) The Hotel did have beautiful Frette bathrobes; however, the bath towels themselves were a low-end Martex line and some were even threadbare. These inconsistencies show that the hotel has a lot of opportunity to improve. The food at Verses was okay. The waitstaff was friendly and very attentive. Unfortunately, overall, the hotel staff was rather young and not geared towards the more sophisticated traveller. Many of them were not familiar with the restaurants in Montreal that have received many accolades in Gourmet, Travel & Leisure, etc. The location is good and convenient. I plan to stay in another hotel on my next visit to Montreal.