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Windsor Arms

Exterior

At a Glance

    Pros

  • high repeat business due to privacy and personal service
  • ultracomfortable beds
  • complimentary Continental breakfast

    Cons

  • some fourth-floor rooms noisy due to downstairs functions
  • complaints about service slipping in recent years
  • rooms ready for an update

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Windsor Arms Review

Service is the motto here, with a staff-to-guest ratio of 1:5 and 24-hour butler service. Lavish suites have handmade furnishings, luxurious bedcover fabrics, state-of-the-art DVD and CD sound systems, and whirlpool tubs. You can dine in the beautifully appointed Courtyard Café, have tea in the cozy Tea Room, or relax and hide away in the Lounge 22 bar. The on-site spa is a heavenly retreat, with a peaceful, elegant 24-hour swimming pool and state-of-the-art gym. The building's graceful neo-Gothic facade has been painstakingly restored, contributing to the hotel's genteel refinement.

    Contact Information

  • Address: 18 St. Thomas St., at Bloor St. W, Yorkville, Toronto, ON, M5S 3E7 | Map It
  • Phone: 416/971--9666; 877/999--2767
  • Website: www.windsorarmshotel.com
  • Metro Bay.
  • Location: Yorkville

    Hotel Amenities

  • 2 rooms, 26 suites.
  • Restaurants, bar, pool, gym, spa, business center.
  • Rooms have: a/c, Internet.
  • Rate includes breakfast.
  • Credit cards accepted.

Member Reviews

  • DutyPaid, from Hampshire, England
    12/13/06

    Difficult to know where to begin!
    Our request to the concierge emailed twice weeks in advance were not taken of.
    In our 4th floor corner suite we clearly heard the noise from functions well past midnight as well as our neighbours toilet & shower!
    Room service was patchy, once cold food with no teapot & no condiments. Another time cancelling croissant & coffee after waiting 40 minutes.
    Doormen are surly & rarely actually opened the door. They were too busy chatting.
    Bar & restaurant closed night due to private functions.
    No glasses for the mini-bar, we were told to use the water glasses from the toilet!
    The only positive was the large room, but we were paying $1,000 a night for that. We couldn't wait to leave.

    Ratings details: Room: 2 | Atmosphere: 1 | Service: 1 | Value: 1
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