The famous jewel box caters to Toronto's elite and has a good selection of the jewelry designer's creations, including the triple-gold-band Trinity Ring and the diamond-studded Tortue Watch.
May 16, 2014
Don't take anything Cartier related to this particular Cartier store. Not only is the staff ignorant their service is abysmal. I brought my Tank watch in to get a new battery and to replace the face; it had become brittle and was flaking. First, it took weeks longer to get the watch back than promised; second, they replaced the original white face with one that is gold coloured. I protested and said I didn’t authorize the change to my watch
and wanted it fixed properly. The less than charming lady behind the counter said I was out of luck. Third, the battery didn’t last for more than a year. When I took the watch in to a specialty watch repair shop they told me Cartier had used the cheapest battery possibly, and that the particular brand was susceptible to leaking. The top-of-the-line battery he installed cost far, far less than the one I was charged for at Cartier. He also said it wouldn't be hard to replace the face with the proper one. Don’t go to Cartier on Bloor unless you want to deal with ignorant, bitter customer service drop-outs and be overcharged on shoddy work.
Mar 2, 2014
Last year I took my Santos Dumont automatic to the Cartier boutique on Bloor Street Toronto. The lady who deals with repairs is the snootiest, nastiest little shopkeeper I have run into in a long time. She dinged me for some $800 of servicing, which took weeks longer than she said it would. After service, the watch never kept time properly. When I complained to Ms Snoot, she said my Santos was old and I should buy a new one. I complained to Cartier
in Paris about this woman and the bad service and they snooted me off too. A few months later I found a watchmaker (on Spadina in Toronto) who put my Santos on his test machine and told me Cartier had not done the servicing they said they had. He said my watch ran fast or slow depending on whether it was pointing up, down, right, left or sideways. This is not what it should do. For less than half what Cartier charged, he fixed my watch perfectly. He had to replace bearings among other things. It has kept perfect time now for several months. I did some investigating and learned that Cartier Toronto does not have a service department. They job it out to some guy out near the airport who is not accredited by Cartier.