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Toronto Hotels

Windsor Arms

  • 18 St. Thomas St. Map It
  • Yorkville
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Pros

  • High repeat business due to privacy and personalized service
  • Ultracomfortable beds
  • Complimentary Continental breakfast
  • Molton Brown toiletries

Cons

  • High service standards mean high prices
  • Some fourth-floor rooms noisy due to downstairs functions

Updated 09/18/2013

Fodor's Review

With a guest-to-staff ratio of 5:1 and 24-hour butler on duty, the Windsor Arms places high importance on personalized service. Lavish suites have handmade furnishings, luxurious duvets and linens, state-of-the-art sound systems, and a different musical instrument in each room. You can dine in the beautifully appointed Courtyard Café, have high tea in the cozy Russian Red Tea Room, or relax and hide away in the Lounge 22 bar. The on-site spa is a heavenly retreat, with a saltwater swimming pool and gym with personal trainers and modern equipment. The building's neo-Gothic facade has been painstakingly restored, contributing to the hotel's air of refinement.

Hotel Information

Address:

18 St. Thomas St., at Bloor St. W, Toronto, Ontario, M5S 3E7, Canada

Map It

Phone:

416-971–9666; 877-999–2767

Hotel Details:

  • Credit cards accepted
  • 2 rooms, 26 suites
  • Rate includes Breakfast

Updated 09/18/2013

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Fodorite Reviews

Average Rating
  • Décor

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  • Service

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Dec 13, 2006

Dreadful Hotel - They don't know what they're doing

Difficult to know where to begin! Our request to the concierge emailed twice weeks in advance were not taken of. In our 4th floor corner suite we clearly heard the noise from functions well past midnight as well as our neighbours toilet & shower! Room service was patchy, once cold food with no teapot & no condiments. Another time cancelling croissant & coffee after waiting 40 minutes. Doormen are surly & rarely actually opened the door. They

were too busy chatting. Bar & restaurant closed night due to private functions. No glasses for the mini-bar, we were told to use the water glasses from the toilet! The only positive was the large room, but we were paying $1,000 a night for that. We couldn't wait to leave.

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