With a guest-to-staff ratio of 5:1 and 24-hour butler on duty, the Windsor Arms places high importance on personalized service. Lavish suites have handmade furnishings, luxurious duvets and linens, state-of-the-art sound systems, and a different musical instrument in each room. You can dine in the beautifully appointed Courtyard Café, have high tea in the cozy Russian Red Tea Room, or relax and hide away in the Lounge 22 bar. The on-site spa is a heavenly retreat, with a saltwater swimming pool and gym with personal trainers and modern equipment. The building's neo-Gothic facade has been painstakingly restored, contributing to the hotel's air of refinement.
Dec 13, 2006
Difficult to know where to begin! Our request to the concierge emailed twice weeks in advance were not taken of. In our 4th floor corner suite we clearly heard the noise from functions well past midnight as well as our neighbours toilet & shower! Room service was patchy, once cold food with no teapot & no condiments. Another time cancelling croissant & coffee after waiting 40 minutes. Doormen are surly & rarely actually opened the door. They
were too busy chatting. Bar & restaurant closed night due to private functions. No glasses for the mini-bar, we were told to use the water glasses from the toilet! The only positive was the large room, but we were paying $1,000 a night for that. We couldn't wait to leave.